Getting Water Connections

Getting Water Connections

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Service Description

This service enables enrolled contractors and consultants to obtain water connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • Building NOC Service - Water

Service Partners

  • RTA


  • N/A

Service Limitations

  • Cost Estimate is valid for one year from the date of issuance


  • The system will generate a unique application number (W-xxxxxx)
  • This reference number can be used to track the progress of your request online
  • Security Deposit & outstanding amount have to be paid separately to enable us to release water supply

Service Requirements

    Types of Connections:

  • Single: Premises that include a single meter (i.e. villa, hotel building… etc.).
  • Multi: Premises containing more than one meter within the same property (i.e. building apartment).
  • Development: Housing communities that have more than one meter within the area (i.e. Emaar Developments, DAMAC… etc.). 

    Water Connections Categories:

  • Temporary connection (for construction purposes)
  • Permanent connection
  • Upgradation (increase of water demand)

  • Mandatory Documents for Water Connection:

  • Affection plan (required only if project falling in Dubai free zone areas)
  • Premises details sheets
  • Approved shop drawings

Service Steps & Procedures

  • Enter owner ID (Emirates ID) & Contractor Trade license number used earlier for owner registration in DEWA then click on Search
  • Select the owner to create the application
  • Choose the type of connection (Permanent/ Temporary)
  • Search the DEWA approved building NOC, related to your project
  • Fill all the mandatory fields and attached the required documents based on the type of connection
  • DEWA will visit the site and issue the Cost Estimate
  • Pay through any DEWA approved payment channel
  • After payment, site readiness and NOC clearances, the water meter will be connected within:
    • Small meter connection 3 days
    • Large meter connection 5 days

Service Fees

Service Fees:

  • Registration of application is free

Connection Fees:

  • As per daily water demand, required materials, approval from relevant authority, and site condition

Service Channels

Service Delivery Time

  • 5 working days from payment and the scheduled shutdown for Large meter connections.
  • 3 working days from payment, building readiness, compliance with AMI requirements and the submission of all required documents for small meter connections.

Journey Map

Project Owner
Contractor / Consultant
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for Information related to Getting Water Connections service.
Applying for the service
Contractor / Consultant
Application Acceptance/Approval
  • I log-in to DEWA Website, and I go to Getting Water Connections service under Builder Services.
  • I search and link the required building NOC and proceed.
  • I fill-in the service application and attach/upload all required documents and submit the application. Upon submission, I receive a confirmation notification with application's reference number.
Interaction During Processing
Contractor / Consultant
Application Acceptance/Approval
  • I receive a notification upon application acceptance/return and the same status is updated on the portal.
  • I receive notification upon application approval/return/rejection.

    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.
Project Owner
Estimation & Payment
  • I receive a notification once the estimate is ready, and I get the invoice/estimation.
  • I pay the required amount through any of DEWA available payment channels.
  • I receive payment confirmation.
Completing Service Interaction
Contractor / Consultant
  • I submit the completion certificate received from Developer.
  • I apply for temporary water supply disconnection (Permanent Removable Request “PRR”).
  • I receive the meter and water connection and I receive a notification once the supply is released.
    * For large meter, I pay the security deposit, then water supply will be released.
    * For small meter, connection is given based on the estimate payment and AMI approval then water supply will be released.
    * For government utilities and developers, water supply will be released based on undertaking letter/statement code submission.
    * Developer should submit a completion certificate.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
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We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

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  3. Inform us by email on or phone on +971-4-601-9999.

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DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

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DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.