Getting Water Connections

Getting Water Connections

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Service Description

This service enables enrolled contractors and consultants to obtain water connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • Building NOC Service - Water

Service Partners

  • RTA

Package

  • N/A

Service Limitations

  • Cost Estimate is valid for one year from the date of issuance

Notes

  • The system will generate a unique application number (W-xxxxxx)
  • This reference number can be used to track the progress of your request online
  • Security Deposit & outstanding amount have to be paid separately to enable us to release water supply

Service Requirements

    Types of Connections:

  • Single: Premises that include a single meter (i.e. villa, hotel building… etc.).
  • Multi: Premises containing more than one meter within the same property (i.e. building apartment).
  • Development: Housing communities that have more than one meter within the area (i.e. Emaar Developments, DAMAC… etc.). 

    Water Connections Categories:

  • Temporary connection (for construction purposes)
  • Permanent connection
  • Upgradation (increase of water demand)

  • Mandatory Documents for Water Connection:

  • Affection plan (required only if project falling in Dubai free zone areas)
  • Premises details sheets
  • Approved shop drawings

Service Steps & Procedures

  • Enter owner ID (Emirates ID) & Contractor Trade license number used earlier for owner registration in DEWA then click on Search
  • Select the owner to create the application
  • Choose the type of connection (Permanent/ Temporary)
  • Search the DEWA approved building NOC, related to your project
  • Fill all the mandatory fields and attached the required documents based on the type of connection
  • DEWA will visit the site and issue the Cost Estimate
  • Pay through any DEWA approved payment channel
  • After payment, site readiness and NOC clearances, the water meter will be connected within:
    • Small meter connection 3 days
    • Large meter connection 5 days

Service Fees

Service Fees:

  • Registration of application is free

Connection Fees:

  • As per daily water demand, required materials, approval from relevant authority, and site condition

Service Channels

Service Delivery Time

  • 5 working days from payment and the scheduled shutdown for Large meter connections.
  • 3 working days from payment, building readiness, compliance with AMI requirements and the submission of all required documents for small meter connections.

Journey Map

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for Information related to Getting Water Connections service.
2
Applying for the service
Contractor / Consultant
Application Acceptance/Approval
  • I log-in to DEWA Website, and I go to Getting Water Connections service under Builder Services.
  • I search and link the required building NOC and proceed.
  • I fill-in the service application and attach/upload all required documents and submit the application. Upon submission, I receive a confirmation notification with application's reference number.
3
Interaction During Processing
Contractor / Consultant
Application Acceptance/Approval
  • I receive a notification upon application acceptance/return and the same status is updated on the portal.
  • I receive notification upon application approval/return/rejection.

    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.
Project Owner
Estimation & Payment
  • I receive a notification once the estimate is ready, and I get the invoice/estimation.
  • I pay the required amount through any of DEWA available payment channels.
  • I receive payment confirmation.
4
Completing Service Interaction
Contractor / Consultant
  • I submit the completion certificate received from Developer.
  • I apply for temporary water supply disconnection (Permanent Removable Request “PRR”).
  • I receive the meter and water connection and I receive a notification once the supply is released.
    * For large meter, I pay the security deposit, then water supply will be released.
    * For small meter, connection is given based on the estimate payment and AMI approval then water supply will be released.
    * For government utilities and developers, water supply will be released based on undertaking letter/statement code submission.
    * Developer should submit a completion certificate.


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