This service enables the registered Service Authority, Consultants, Contractors and Developers to request Infrastructure NOC for Road Projects, Network Service Projects, General Projects, House Connections and Building Projects Permit within Right Way (ROW)/ or within or adjacent to DEWA’s reservations / Premises before start of work through RTA E-NOC online system and/or availing through DEWA as applicable.
The NOC types includes Design, Construction, Trail Trench, Service Information, Shop Drawing, and Design & Build
Service Category & Type
Infrastructure & Network Direct Customers:
Automatic cancellation of the NOC application from RTA E-NOC system for the following cases:
Work within right of way
Work inside DEWA lands & premises
|3 working days
|3 working days
|House Conncection NOC
|3 working days
|5 working days
| Dubai Building Permit System NOC (DBPS)
| 3 working days
|7 working days
|7 working days
This service presents different customer journeys based on specific scenarios:
You can submit manually submitted RTA E-NOC (https://noc.rta.ae/) and NOCs those do not require RTA NOC reference number.
Are any attachments required while submitting an Infrastructure NOC application?
Yes, all Infrastructure NOC applications require attachments based on NOC Type and Project Type. For attachment requirements, please use Infrastructure NOC Submission Guidelines those are available on DEWA portal.
What file extensions can I attach?
Error messages will appear before the form can be submitted.
What happens to my Infrastructure NOC application after I successfully submit it?
The Infrastructure NOC application will go to Infrastructure Information and Permits Department (II&PD). All acceptable NOC applications will be processed for applicable Road Projects, Network Service Projects, General Projects, and House Connections Projects within the Right of Way, DEWA reservations and DEWA Premises (As applicable).
You will receive a confirmation message through SMS and an email upon successful submission with a DEWA reference number.
The service is dedicated specifically for project applications those require DEWA approval only e.g Shop Drawing, DEWA reservations and DEWA Premises, On Hold Areas in main applications
How do I track the status of my submitted Infrastructure NOC application?
To track your Infrastructure NOC application, please follow the following steps:
Before any decision is taken on Infrastructure NOC application, it will be processed by Infrastructure Information and Permits Department (II&PD) and on final stage will either be APPROVED or OBJECTED. In between processing if II&PD requires any clarification, technical comments will be sent.
Which are Incomplete Infrastructure NOC applications?
Any NOC submission which is not as per DEWA Infrastructure NOC Submission Guidelines is considered as incomplete application. To avoid incomplete submission, please use Infrastructure NOC Submission Guidelines available on DEWA Portal.
How can I resubmit the Infrastructure NOC applications?
To resubmit an Infrastructure NOC application, follow the following steps:
Can I submit Infrastructure NOC manually?
No, all Infrastructure NOC applications are to be submitted digitally only (RTA ENOC system or DEWA Customer Portal) as applicable. If you face any difficulty while applying NOC, you can contact Infrastructure Information & Permits Department (II&PD) at the below address:-
Customer Service Center NOC , Ground Floor, Administration Building, DEWA Al Warsan Office, Academic City Road, Dubai
Email: - email@example.com
Is the Infrastructure NOC eService free of charge?
Yes, the Infrastructure NOC is provided free of charge.
How can I use Infrastructure NOC Customer Portal for NOC Submission / Resubmission?
Infrastructure NOC User Manual is available on DEWA portal in an easy to use manner.
What publications are available for Infrastructure NOC Services?
Below documents are available for NOC Services
The expected reply time for each NOC is as per below however, for special cases might take more depending on case.
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