Request for Temporary Power Disconnection

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

Request for Temporary Power Disconnection

Service Description

This innovative service allows customers to request power outages for their LV panels/switchgears to isolate DEWA incomer power supply feeding to their private LV panels/switchgears for annual maintenance / in-house maintenance or equipment replacement during emergency shutdown with the same existing load.

Service Category & Type

  • Procedural

Customer Segment

Electricity/ Water Supply Customers (Consumers)

  • Government / Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • N/A

Service Requirements

  • Log-in through User ID & Password
  • Download and fill the CUSTOMER OUTAGE REQUEST FORM and attach it
  • Company Undertaking form stating no changes in the existing load
  • Methodology statement of works
  • Risk assessment forms
  • Single line diagram of private substation

Service Steps & Procedures

  • The Customer (with registered DEWA account number) shall fill the attached outage request form 05 days prior to the outage date, which includes the following:

    - Company Undertaking form stating no changes in the existing load
    - Methodology statement of works
    - Risk assessment forms
    - Single line diagram of private substation
  • Once the request is submitted, the customer will be notified by a reference number for which we can communicate. . This will ensure that we can communicate efficiently and effectively with you
  • The technical team will review the request. If all requirements are met , SMS will be triggered to the customer
  • If the form is incomplete or the requirements are not met, the request will be rejected and SMS will be triggered to the customer with rejection remarks
  • Customer can track the status of application anytime in the link provided
  • Once the work is executed / completed SMS will triggered to the customer

Service Fees

  • Free

Service Channels

Service Delivery Time

  • 5 working days