Dubai Electricity and Water Authority (DEWA) | Request for Water Network Modification

Request for Water Network Modification

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Service Description

This service enables enrolled contractors and consultants to obtain technical services related to the modification of water network such as shifting of meters and water pipelines inside plots, relocation or protection of existing line due to shoring activities.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Contractors
  • Consultants

Service Integrations

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
Building NOC Service - Water N/A

Service Partners

  • RTA

Package

  • N/A

Service Limitations

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
Cost Estimate is valid for only one year from the date of issuance Work will be carried out by a third party contractor

Notes

  • The system will generate an application number (W-xxxxxx)
  • Using the application number you can check the status of the application online

Service Requirements

Online application through DEWA Website (www.dewa.gov.ae)
  • Latest affection plan issued from Dubai Municipality or concerned authority.
  • Approved load scheduled that indicates total connected load / maximum demand.
  • Setting out plan that indicates existing connections and proposed changes.
  • Others (Any documents that may support the application).

Service Steps & Procedures

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
  • Enter owner ID (Emirates ID) & Contractor Trade license number) used earlier for owner registration in DEWA then click on Search
  • Select the owner to create the application
  • Choose diversion (Main water pipeline/ Large meter)
  • Search the DEWA approved building NOC, related to your project
  • Fill all the mandatory fields and attached the required documents based on the type of connection
  • DEWA will visit the site and issue the Cost Estimate
  • Pay through any DEWA approved payment channel
  • After payment site readiness and NOC clearances, the work will start at site
  • Contractor or consultant will submit an official letter for network Modification
  • Appointment with relevant department
  • The relevant department will study the request and provide consultation with recommendations
  • The network will be modified as per the approved drawings

Service Fees

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
Depending on pipes, fittings and any other needed materials Service is free of charge, however work will be carried out by third party contractor, the customer will get an estimate from the third party contractor

Service Channels

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
24/7 through DEWA website (www.dewa.gov.ae) 7:30 am to 2:30 pm Projects Water Distribution Department- (Al Qouz Sustainable Building)

Service Delivery Time

Online application through DEWA Website (www.dewa.gov.ae) Application through (Al Qouz Sustainable Building)
Varies per case (Dependent on site situation, and subject to additional requirements from other Government Departments)
2 working days to reply to the letter after successful site inspection. (work will be carried out by third party contractor so timeline is dependent on them)

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

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    3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

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DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

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DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.