Dubai Electricity & Water Authority (DEWA) | Getting Electricity Connections

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Dubai Electricity & Water Authority

Getting Electricity Connections

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Service Description

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • Connection cost is valid for One year from the date of issuance.
  • This service is provided for registered consultants & Contractors.

Notes

  • The system will generate a unique application number (E-xxxxxx).
  • Application status can be tracked through E-services.
  • Technical discussion supports feature is available on DEWA website (www.dewa.gov.ae).
  • Contractors can follow the above guidelines for additional load or temporary supply requests.

Service Requirements

  • Project/Plot summary of total connected,MDBs/SMDBs schedules,typical Load distribution schedule for final distribution boards, load/Max.demand including number of KWh meters at main LV panel/MDB and SMDB levels.(PDF)
  • Single line diagram with proposed LV distribution and tariff metering (.dwf Format only)
  • Site setting layout and ground floor plan indicating location of substation, LV room, /KWh meter, MDB, etc...
  • Dimensional details of LV room/Electrical room/electrical cupboard etc... and arrangements of LV panels/SMDBs/DBs/KWh meters etc…(DWF)
  • Ground floor and/or typical floor plan indicating location of electrical rooms/MDBs/SMDBs/DBs/ KWh meters with installation details (DWF)
  • Wiring lay-outs (Lighting & Power) (DWF)
  • Details of the substation if applicable & Premise details sheet (Download Premise details template and upload with details - .xls/.doc Format only )
  • “Terms and Conditions for Supply of Electricity – Water” & this documents should be signed by the owner before supply release.
  • Layout of Drawing.

Service Steps & Procedures

  • Submit on-line application
  • Payment to be made against invoice as applicable
  • Notify site readiness for inspection & power connection

Service Fees

  • Free

Service Channels

Service Delivery Time

LV Design Approval:

  • Load from 1-150 kw: 1 working day
  • Load from 151-400 kw: 2 working days
  • Load from 401 kw and above: 3 working days

Issuance of Connection Cost:

  • (Al Namoos project 1-150KW) – 1 Working Day 
  • All other project types – 3 Working days

LV Inspection:

  • 1 Working Day from the Date of Submission.

HV Substation Location & size Approval (If any):

  • 3 working days

HV Substation Inspection (If any):

  • 1 Working Day from the Date of Submission.

Journey Map

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
Getting Service Information
  • I search for Information related to Getting Electricity
  • I assign DEWA-enrolled consultant/contractor
2
Applying for the service
Contractor / Consultant
Applying for the Service

  • I log-in to DEWA website
  • I search for building NOC related to my project on DEWA website/portal and link it to the application
  • I fill-in service application and upload all required documents. Upon submission I receive a confirmation message with reference number of the request


3
Interaction During Processing
Contractor / Consultant
Notifications and Technical Discussion
  • I receive a notification upon application acceptance/rejection
  • After application acceptance, I receive a notification once the application is approved/returned/rejected
    • *When application is returned, I receive a detailed email of return reasons, then I request for technical discussion (if required) and I re-submit the application
Project Owner
Estimation Payment
  • Upon application approval, I receive a notification once the estimate is ready and I get the invoice/estimation
  • I pay the connection cost through any of DEWA payment channels, and I receive payment confirmation notification through Email/SMS
Contractor / Consultant
Civil Inspection (for projects that need Sub-station)

  • I Initiate HV Substation Civil Inspection on Substation readiness
  • I receive notification with inspection date & time
  • Once the HV inspection is done, I receive the inspection results (partially or fully approved/snag list)
    • * If there were snags, I complete the snags/rectification works and request for re-inspection

Contractor / Consultant
LV Inspection

  • I Initiate LV Inspection on Site readiness
  • I receive notification with inspection date & time
  • Once the LV inspection is done, I receive the inspection results (approved/snag list)
    • * If there were snags, I complete the snags/rectification works and request for re-inspection

4
Completing Service Interaction
Contractor / Consultant
Completing Service Interaction
  • I receive notification from DEWA to confirm the date & time of meter installation and supply release
  • I receive the meter and power connection and I receive a notification once the supply is released

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

  1. Close all browsers
  2. Change your password immediately
  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.