Water Network Modification

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

Water Network Modification

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Service Description

This service enables enrolled contractors and consultants to obtain technical services related to the modification of water network such as shifting of meters and water pipelines inside plots, relocation or protection of existing line due to shoring activities.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Contractors
  • Consultants

Service Integrations

Building NOC Service – Water

Service Partners

  • RTA


  • N/A

Service Limitations

Cost Estimate is valid for only one year from the date of issuance


  • The system will generate an application number (W-xxxxxx)
  • Using the application number you can check the status of the application online

Service Requirements

  • Affection plan (required only if project falling in Dubai free zone areas)
  • Setting out plan that indicates existing connections and proposed changes.

Service Steps & Procedures

No Objection Certificate – Water (www.dewa.gov.ae)

  • Apply through DEWA website (www.dewa.gov.ae)
  • Important Note: The projects which require Dubai Municipality building permit, submission of Building NOC is through Dubai BPS (Building Permit System).

Service Fees

  • Registration of application is free
  • The cost estimate will be calculated depending on pipes, fittings, any other needed materials, and services

Service Channels

Service Delivery Time

Online application through DEWA Website (www.dewa.gov.ae)
Varies per case (Dependent on site situation, and subject to additional requirements from other Government Departments)

Journey Map

Project Owner
Contractor / Consultant
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for Information related to Water Network Modifications service.
Applying for the Service
Contractor / Consultant
  • I log-in to DEWA Website, and I go to Water Network Modifications service under Builder Services.
  • I fill-in the service application and attach/upload all required documents and submit the application. Upon submission, I receive a confirmation with application's reference number.
Interaction During Processing
Contractor / Consultant
Application Acceptance/Approval
  • I receive notification upon application acceptance/rejection/return, and the same status is updated on the portal.
  • I receive notification upon application approval/rejection/return, and the status is updated on the portal.

    * If rejected: I receive notification to submit a new application with correct/further information and if needed I may request for technical discussion.
    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.

Project Owner
Estimation & Payment
  • I receive a notification once the estimate/invoice is ready. The same status will be updated on the portal as well.
  • I pay the fee through any of DEWA available payment channels.
  • I receive payment confirmation.

Completing Service Interaction
Contractor / Consultant
  • The service request is completed.

Frequently Asked Questions

Who can submit Request for Electricity Network Modification Application?

Enrolled Consultant and Contractor only.

How can I submit a Request for Electricity Network Modification application?

You can submit through DEWA portal

To request for this service, visit the Request for Electricity Network Modification

Are any attachments required while submitting a Request for Electricity Network Modification application?

  • Submit online application

  • Affection plan (required only if the project falling in Dubai free zone areas)

  • Site setting out plan showing the proposed location (for KWH Meter and substation shifting only)

What file extensions can I attach?

The file extensions you are allowed to attach are:


How will I know if there are data entry errors for my submitted Request for Electricity Network Modification application?

Error messages will appear before the application form can be submitted.

What happens to my Request for Electricity Network Modification application after I successfully submit it?

The Request for Electricity Network Modification application will go to the respective Department concerned. The application will then be processed accordingly.

How do I track the status of my submitted Request for Electricity Network Modification application?

To track your Request for Electricity Network Modification application, login to DEWA portal Request for Electricity Network Modification Service and then choose from the main menu “Track Submitted Request for Electricity Network Modification Status“.

Will the Request for Electricity Network Modification application be approved directly?

Before the Request for Electricity Network Modification application is approved / returned or rejected, it must first be processed by the concerned department. Accordingly, the department might APPROVE / RETURN or REJECT the application.

What are Incomplete Request for Electricity Network Modification applications?

Incomplete Request for Electricity Network Modification applications are ones which have to be revised by you and that has errors.

How can I resubmit the Incomplete Request for Electricity Network Modification applications?

To re-submit Incomplete Electricity Network Modification applications, login to DEWA Portal, edit the application and resubmit the application

Can I submit a Request for Electricity Network Modification manually?

No. Online submission only.

Is the Request for Electricity Network Modification eService free of charge?

Application for service is free of charge, service is chargeable (where applicable)

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