DEWA Launches 8 Smart Initiatives to Boost Customer Happiness

• Bill Payment
• Activation of Electricity/Water (Move-in)
• Track Requests with login
• DEWA Service Guide
• Customer Happiness Charter
• D33 Eligibility Certificate
• D33 Renewable Energy Certificate
• Attending Technical Notifications – Electricity (Smart Response)
• Attending Technical Notifications – Water (Smart Response)

• Activation of Electricity/Water (Move-in)
• Deactivation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• Getting Electricity Supply for Tents
• Attending Technical Notifications – Electricity (Smart Response)
• Attending Technical Notifications – Water (Smart Response)

• Smart Living
• Consumption Verification - Electricity/Water
• Compare Multiple Accounts
• My Sustainable Living Programme
• High Water Usage Alert
• Consumption Assessment Tool

• View Bill
• EasyPay
• Bill Payment
• My Bills
• Bill Explanation
• Connections Estimate Payment & Refund
• Manage Collective Billing
• Manage Beneficiary Account List
• Multiple Accounts Payment (Tayseer)
• Refund
• Request for Clearance Certificate
• Change/Update Premise Ownership
• Display Premise Number
• Information Update
• Billing Services Inquiries
• Bill Payment Channels
• Slab Tariff
• Tariff Calculator
• About VAT

• EV Green Charger Initiative
• EV Chargers Types & Instructions
• EV Charging
• EV Account & Charging Card Management
• EV Services' Inquiries
• Track EV Services' Request
• Display EV Green Charger Locations
• Regulatory Framework for EV Charging Infrastructure
• Dubai EV Community Hub

• Consultant & Contractor Listing
• Track Requests with login
• DEWA Service Guide
• Services and Facilities for Senior Citizens & Residents
• Customer Happiness Charter
• Suggestions, Comments & Complaints
• Display Temporary Power Interruptions & Roads Works
• Stay Safe & Powered
• Frequently Asked Questions & Tutorial Videos
• Customer Care Centre Services
• Customer Happiness Centres (Self-Service)
• Scrap Sales – Registration & Update Profile Guide
• Jointer Certification & Testing Services – Registration & Update Profile Guide

• D33 Industry Friendly Power Policy
• D33 Solar PV Initiative
• D33 Industry Friendly Power Policy FAQs
• International Renewable Certificates (i-RECs)
• Shams Dubai
• Shams Dubai Calculator
• Connection Process
• Safety Guide
• Shams Dubai: Customers & Residents
• Enrolled Solar PV Contractors & Consultants
• Publications & Resources
• D33 Eligibility Certificate
• D33 Renewable Energy Certificate

• Sustainability & Conservation Tips
• Sustainability Reports
• Events & Campaigns
• Noor and Hayat Adventures
• My Sustainable Living Calculator

• Temporary Power Disconnection
• Approval for Private Work (Individual/Business)
• Scrap Sale
• Testing Services
• Jointer Certification for DEWA Projects

• SOQOOR Programme
• Getting Water Connections
• Infrastructure Projects No Objection Certificate
• Builder Enrolment
• Track Applications for Project Owners
• DEWA Service Guide
• ASRA’A Initiative

• MA’LEM DUBAI
• Building No Objection Certificate - Water
• Demolishing Permits - Electricity/Water
• Infrastructure Projects No Objection Certificate

• Getting Water Connections
• Water Network Modification

• Al Namoos -Getting electricity service
• Getting Electricity Permits & Connections
• Getting Electricity Fit-Out Connections
• Electricity Network Modification
• Electricity Connection Cost Calculator
• Getting Solar Permits & Connections
• ASRA’A Initiative

• DEWA Generation Projects Document Submission
• Testing Services
• Infrastructure Projects Services
• Solar PV Certification Training
• Jointer Certification for DEWA Projects
• Scrap Sale

• Track Connections Estimate Payment
• Connections Estimate Payment
• Connections Estimate History
• Estimate Payment, History and Refund (for Project Owners)
• Estimate Payment and History (for Friend)

• Harmonic Assessment (Hab-Reeh)
• DRRG Solar PV Consultants & Contractors Enrollment
• Enrolled Solar PV Consultants & Contractors
• Solar PV Equipment Eligibility
• Shams Dubai for Consultants & Contractors
• Shams Dubai Calculator
• Shams Dubai Newsletter Subscription

• Request Call Back
• Request Email
• Request SMS
• Request Online Meeting
• Interaction with Engineer

• Consultant & Contractor Listing
• DEWA Circulars & Regulations
• Regulatory Framework for EV Charging Infrastructure
• Consultants & Contractor Law no. (6) Guide
• List of approved private contractors for substation installation
• Approved list of contractors for private cable laying works
• DEWA Service Guide
• Builder Enrolment
• Builder Enrollment Guide
• Consultants & Contractors Classification
• SOQOOR Programme
• Ownek Initiative
• Technical Publications & Resources
• Major Project Guidelines
• Technical User Manuals
• EHV protective regulations