Dubai Electricity & Water Authority (DEWA) | Getting Solar Permits & Connections

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Dubai Electricity & Water Authority

Getting Solar Permits & Connections

Apply for Solar Permits & Connections

Service Description

This service enables DEWA enrolled Solar Consultants / Contractors are able to apply for Solar Permits & Connections through the system after uploading required documents and technical drawings, for obtaining Solar NOC, Solar Design approval, /Invoice of DEWA. Customers are also able to track the status of their applications and interact with DEWA during the project progress stages.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Contractors
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • N/A

Notes

  • System will automatically generate application reference number (S-0xxxxx)
  • Application status can be tracked on-line/ Smart App
  • Technical discussion supports feature is available on DEWA website (www.dewa.gov.ae)

Service Requirements


1. Affection Plan (REQUIRED ONLY IF PROJECT FALLING IN DUBAI FREEZONE AREAS)

2. Solar Module , Solar Inverter and Interface protection unit details to be furnished (If the product is not in DEWA List)*

3. Design assessment input form in excel format (.XLSX format only)*

4. Total connected load max. demand/MDB/SMDB etc... schedule incorporating existing load/KWh meters, proposed solar generation meter etc... (PDF format only) *

5. Single line diagram of proposed grid tie solar PV system indicating KWh meters, inverters, interface protection system, low voltage distribution system etc... (PDF format only) *

6. Site setting lay-out indicating the location of proposed solar panels, associated equipment, KWh metering etc... (PDF format only) 

7. Production details( KWp and KWh annum.) (PDF format only) * 

8. Installation details of proposed solar generation meter, PV panels ,inverters, MDBs/SMDBs etc... (PDF format only) *

9. Wiring lay-out and Sizing of PV system elements(string design, inverters, solar cables, breakers, etc...) (PDF format only) *

10. Explicit acceptance and agreement to the terms and Conditions of the Connection Agreement (PDF format only)”

Service Steps & Procedures

  • Apply online through DEWA website (www.dewa.gov.ae) for Design Approval
  • Notify for inspections:
    • Stage-1: Without interconnection inspection
    • Stage-2: with interconnection inspection
  • Submission of performance test report for the connection above 100KWp.

Service Fees

  • Free

Service Channels

Service Delivery Time

  • Solar Permit: 11 Working days
  • Inspection:

      • Without Interconnection Inspection:  1 Working Day from the inspection requested date.

      With Interconnection Inspection: 1 Working Day from the inspection requested date.

Journey Map

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for information related to Getting Solar Permits and Connections service.
    * The information is received through the mandatory training undergone as a prerequisite, and through the publications and resources (standards and guidelines).
2
Applying for the Serivce
Contractor / Consultant
  • I log-in to DEWA Website and go to Getting Solar Permits & Connections service.
  • I fill-in service application and attach/upload all required documents and submit the application.
  • Upon submission, I receive a confirmation notification with application's reference number.
 

Applying Solar connection in DEWA Portal   New     

Solar Demonstration Video  New  

3
Interaction During Processing
Contractor / Consultant
Application Acceptance
  • I receive notification upon application acceptance/rejection/return.
    * If rejected: I receive notification to submit a new application with correct/further information / documents and if needed I may request for technical discussion.
    * If returned: I receive notification to re-submit the application with correct/further information / documents and if needed I may request for technical discussion.
Project Owner
Estimation & Payment (If Applicable)
  • I receive a notification once the estimate is ready, and I get the invoice/estimation.
  • I pay the required amount through any of DEWA available payment channels.
  • I receive payment confirmation notification.
Contractor / Consultant
Inspection (Without Inter-Connection)
  • Upon site readiness, I initiate the inspection request (Without Inter- Connection Inspection).
  • I receive notification with inspection date & time.
  • Once the inspection is done, I receive the inspection results on the same day (approved/snag list).
    * If there are snags: I complete the snags/rectification works as per DEWA Inspection Notice and resubmit inspection request.
4
Completing Service Interaction
Contractor / Consultant
  • I receive a call from DEWA to confirm the date & time of meter installation.
  • I receive the meter and solar connection.
  • I submit the "With Inter-Connection" inspection request, once the inspection is done, I receive the inspection results (approved/receive snag list), then I submit performance test report.
    * If there are snags: I complete the snags/rectification works as per DEWA Inspection Notice and resubmit inspection request.
    * If the performance test report is returned: I submit the clarification or submit for retesting.
    * Solar system greater than 100KW only require performance test to be carried, I get notified upon supply release.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

  1. Close all browsers
  2. Change your password immediately
  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.