Customer Happiness Centres (Self-Service)

• Bill Payment
• Activation of Electricity/Water (Move-in)
• Attending Technical Notifications – Electricity/Water (Smart Response)
• Track Requests with login
• DEWA Service Guide
• Customer Happiness Charter
• D33 Eligibility Certificate

• Activation of Electricity/Water (Move-in)
• Deactivation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• Getting Electricity Supply for Tents
• Attending Technical Notifications – Electricity/Water (Smart Response)

• Smart Living
• Consumption Verification - Electricity/Water
• Compare Multiple Accounts
• My Sustainable Living Programme
• High Water Usage Alert
• Consumption Assessment Tool

• View Bill
• EasyPay
• Bill Payment
• My Bills
• Bill Explanation
• Connections Estimate Payment & Refund
• Manage Collective Billing
• Manage Beneficiary Account List
• Multiple Accounts Payment (Tayseer)
• Refund
• Clearance Certificate
• Change/Update Premise Ownership
• Display Premise Number
• Information Update
• Billing Services Inquiries
• Bill Payment Channels
• Slab Tariff
• Tariff Calculator
• About VAT

• EV Green Charger Initiative
• EV Chargers Types & Instructions
• EV Charging
• EV Account & Charging Card Management
• EV Services' Inquiries
• Track EV Services' Request
• Display EV Green Charger Locations
• Regulatory Framework for EV Charging Infrastructure
• Dubai EV Community Hub

• Track Requests with login
• DEWA Service Guide
• Services and Facilities for Senior Citizens & Residents
• Customer Happiness Charter
• Suggestions, Comments & Complaints
• Display Temporary Power Interruptions & Roads Works
• STAY SAFE & POWERED
• Frequently Asked Questions & Tutorial Videos
• Customer Care Centre Services
• Customer Happiness Centres (Self-Service)
• Scrap Sales – Registration & Update Profile Guide
• Jointer Certification & Testing Services – Registration & Update Profile Guide

• D33 Industry Friendly Power Policy
• D33 Solar PV Initiative
• D33 Industry Friendly Power Policy FAQs
• International Renewable Certificates (i-RECs)
• Shams Dubai
• Shams Dubai Calculator
• Connection Process
• Safety Guide
• Shams Dubai: Customers & Residents
• Enrolled Solar PV Contractors & Consultants
• Publications & Resources
• D33 Eligibility Certificate

• Sustainability & Conservation Tips
• Sustainability Reports
• Events & Campaigns
• Green Pledge
• Noor and Hayat Adventures

• Temporary Power Disconnection
• Approval for Private Work (Individual/Business)
• Scrap Sale
• Testing Services
• Jointer Certification for DEWA Projects

• SOQOOR Programme
• Getting Water Connections
• Infrastructure Projects No Objection Certificate
• Builder Enrolment
• Track Applications for Project Owners
• DEWA Service Guide
• ASRA’A Initiative

• MA’LEM DUBAI
• Building No Objection Certificate - Electricity
• Building No Objection Certificate - Water
• Demolishing Permits - Electricity/Water
• Infrastructure Projects No Objection Certificate

• Getting Water Connections
• Water Network Modification

• Al Namoos -Getting electricity service
• Getting Electricity Connections
• Getting Electricity Fit-Out Connections
• Electricity Network Modification
• Electricity Connection Cost Calculator
• Getting Solar Permits & Connections
• ASRA’A Initiative

• DEWA Generation Projects Document Submission
• Testing Services
• Infrastructure Projects Services
• Solar PV Certification Training
• Jointer Certification for DEWA Projects
• Scrap Sale

• Track Connections Estimate Payment
• Connections Estimate Payment
• Connections Estimate History
• Estimate Payment, History and Refund (for Project Owners)
• Estimate Payment and History (for Friend)

• Harmonic Assessment (Hab-Reeh)
• DRRG Solar PV Consultants &Contractors Enrollment
• Enrolled Solar PV Consultants & Contractors
• Solar PV Equipment Eligibility
• Shams Dubai for Consultants & Contractors
• Shams Dubai Calculator
• Shams Dubai Newsletter Subscription

• Request Call Back
• Request Email
• Request SMS
• Request Online Meeting

• DEWA Circulars & Regulations
• Regulatory Framework for EV Charging Infrastructure
• Consultants & Contractor Law no. (6) Guide
• DEWA Service Guide
• Builder Enrolment
• Builder Enrollment Guide
• Consultants & Contractors Classification
• SOQOOR Programme
• Ownek Initiative
• Technical Publications & Resources
• Major Project Guidelines
• Technical User Manuals
• EHV protective regulations
• Forms
• Green Buildings
• Electricity Installations Regulations
• Safety and Protection Guidelines - Distribution MV Network
• Track Applications for Project Owners
• Frequently Asked Questions & Tutorial Videos
• Scrap Sales – Registration & Update Profile Guide
• Jointer Certification & Testing Services – Registration & Update Profile Guide

• D33 Industry Friendly Power Policy
• D33 Solar PV Initiative
• D33 Industry Friendly Power Policy FAQs
• International Renewable Certificates (i-RECs)

• List of Partners

• Partnerships Management

• Supplier Enrolment
• Open Tender
• Procurement
• RFx & Auction
• Purchase Order Collaboration

• Submission of Generation Projects Documents
• Supplier Support Request/Engagement Request/Complaint/Suggestion

• Frequently Asked Questions & Tutorial Videos
• Supplier Enrolment Guides
• Company Profile Update Guide
• Suppliers code of Conduct & Ethics
• RFX & Quotation Submission for Contracts Section
• RFX & Quotation Submission for Local Purchase Section
• RFX & Quotation Submission for Turnkey Projects
• Purchase Order Review & Acknowledgment
• Online Service Entry
• Online Invoice
• DP - FAT Inspection Submission by Supplier
• Shams Dubai: Suppliers & Manufacturers
• Custom Duty Authority Letter
• About VAT
• Security E-Pass Manual
• HS code collection Form

• DEWA Academy

• Scholarship Programme

• Employee Happiness Program
• DEWA Emiratization Policy
• Talent Acquisition
• Caring for Employees
• Developing Emirati Employees
• The Workplace & Careers
• Candidate Registration

• Candidate Registration
• Candidate Login

• Our Brand
• Board of Directors
• MD&CEO Message
• Corporate Governance