Hamdan Bin Mohammed Programme for Government Services Flag

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Dubai Electricity & Water Authority

Hamdan Bin Mohammed Programme for Government Services Flag

DEWA has won the 2020 Hamdan Bin Mohammed Programme for Government Services Flag for its Smart Living initiative, which helps customers monitor their water and electricity consumption digitally and proactively without needing to contact DEWA. This is a new milestone reinforcing its track record of accomplishments and awards. Since its inauguration in July 2020 until January 2021, 618,913 customers have used the ‘Smart Living’ initiative, which has achieved savings up to 179.5 million kilowatt hours of electricity and 67.7 million gallons of water. This equates to savings of AED 52.6 million. Smart adoption of the initiative has reached 100%, while 1.24 million digital visits have been recorded. The initiative reduced 15,643 tonnes of carbon emissions. Customer trust increased to 92%, while satisfaction reached 98%. The initiative has improved the productivity of employees by 27%, while service quality has reached 94%.