Hamdan Bin Mohammed Programme for Government Services 2025

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We are proud to win the Hamdan Flag 2025

DEWA Wins the Hamdan Flag 2025

Leading the Future of Government Services

Dubai Electricity and Water Authority (DEWA) has been awarded the Hamdan Flag 2025 under the Hamdan Bin Mohammed Programme for Government Services, in recognition of its outstanding implementation of Phase III of the Services 360 Policy and its success in delivering integrated, proactive, innovative and seamless government services.

This prestigious achievement reflects DEWA’s commitment to placing customers at the heart of service design and continuously enhancing their experience through digital transformation, artificial intelligence, service integration and whole-of-government collaboration.

A Prestigious Recognition of Service Excellence

DEWA achieved the highest results in the implementation of Phase III of the Services 360 Policy among 28 participating Dubai Government entities. The Hamdan Flag recognises DEWA’s success in transforming its services and operational processes to make every customer journey faster, easier and more efficient while delivering measurable and sustainable value for customers, partners, investors and the wider community.

The achievement also reinforces DEWA’s contribution to the vision of the wise leadership to position Dubai as a global model for future-ready government services that anticipate needs, exceed expectations and enhance quality of life.

 

DEWA has reinforced its position as a trusted provider of energy, water and infrastructure by delivering seamless services for all. Under the ‘360 Services’ Policy, it launched two pioneering initiatives to enhance the customer service. ‘Sun Power,’ promoting solar energy adoption in line with the Dubai Economic Agenda (D33), and the Dubai Clean Energy Strategy 2050, and ‘Easy Connect,’ supporting investors and new projects. These efforts have improved customer happiness to 98.9%, as DEWA continues to strengthen Dubai’s status as a global hub for entrepreneurship.