Dubai Electricity & Water Authority (DEWA) | Accessibility

Information Accessibility

DEWA is working to make it easier for People of Determination to access information on its website and smart application in accordance with the Digital Dubai standards. DEWA's  website accessibility for People of Determination is rated 100% according to the Digital Dubai standards 2021. The smart application also received a score of 10/10 in 2021, according to the same standards.

You can view the features of easy access to DEWA’s website by selecting the “Ease of Navigation” page or clicking on this link.

Please refer back to Accessibility, page from 8-11, to view guidelines of the dubai smart government for information Accessibility.

Smart Services

Learn more about DEWA’s inclusive Services.

To view the list of DEWA’s Happiness Centres as well as their locations and contact information, please click here.

Easy access to DEWA’s buildings and facilities

DEWA works to facilitate Customers of Determination access to its services, buildings and facilities including the Customer Happiness Centres by which all of them are 100% compliant with Dubai Universal Design Code since 2019.

To view the Dubai Universal Design Code click here.

DEWA also provides its Customers and Employees of Determination with smart systems and support services that help them easily access information and various facilities within DEWA’s buildings including:

• Braille Maps with Voice Notification: Interactive maps with an audio notification to provide People of Determination with information and directions to access different locations within DEWA’s buildings. The maps

  include Braille writing and embossed letters along with audio instructions. Those maps are available at all DEWA’s buildings and beside the elevators of each floor.

• Hearing Loops:An advanced type of audio supporting system designed to help people with hearing disabilities. Hearing loops work with the hearing aids of users, by transmitting magnetic wireless signals to theaudio devices for clear, noise-free delivery of sounds.

  All those devices are available at Customer Happiness Centres, training halls, and meeting rooms at DEWA’s buildings.

  - Supporting DEWA’s partners: Providing support for DEWA’s target partners (subsidiaries and suppliers) by encouraging them to apply the requirements of including and integrating People of Determination. This is through:

- Providing consultancy and preliminary evaluation of buildings and facilities according to the Dubai Universal Design code

- Outlining long-term plans and viewing success stories for motivation

- Implementation and follow-up with partners and suppliers. Submitting required reports for DEWA's Advisory Council for People of Determination.

- Conducting awareness sessions about Dubai universal design code for Dewa for suppliers and vendors.

- Interactive online education: Providing an online tool for training and evaluation, according to the Dubai Universal Design Code with a thorough content to train employees specialised in engineering and design about the Code’s applications. This is in addition to technical supervision on all works, which sharpens their technical and practical experience.

- Dubai Code for new joiners: Launching an awareness and training programme on Dubai Universal Design Code and its requirements as a key element of new joiners agenda. This aims to introduce them to the Code’s applications and the reason for adopting them at DEWA’s buildings in addition to the importance of abiding by all its requirements.