Partner

Effective Partnerships

Our valuable partners are part of our major resources needed to operate successfully.

Smart Response

This service is provided to all customer segments to resolve all technical notifications related to electricity and water interruption or any failure on the network.

MD & CEO Message

Partnerships are among the main pillars of DEWA’s success story. Our valuable partners are part of our major resources needed to operate successfully, achieve our strategic objectives and contribute to the successful execution of Dubai’s Strategic Plan. We regularly cooperate with our partners to improve operations and mutual performance, and provide quality services to our customers. In this respect, we are guided by the directives and aspirations of our wise leadership.

I look forward to continuing our strong relations with all DEWA’s partners and developing even more fruitful cooperation for everyone’s mutual benefit. I sincerely hope that this Partnerships Webpage will constitute an important step in this direction.

Saeed Mohammad Al Tayer
Managing Director

List of Partners

List of Partners

Partnership Management

Partnerships Management

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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07 Jan 2026

DEWA Weekly Digest

HE Saeed Mohammed Al Tayer Meets Fortinet Founder and CEO to Enhance Cybersecurity & Digital Transformation Cooperation, DEWA supports biodiversity and restoration of mangrove forests in cooperation with DECCA, DEWA expands Dubai’s transmission network with 22 new 132kV substations launched in 2025, DEWA confirms readiness of its networks to ensure reliable services around the clock. #DEWANews

22 Jan 2026

DEWA honours 80 distinguished suppliers in recognition of their commitment to quality and efficiency

Dubai Electricity and Water Authority (DEWA) has honoured 80 distinguished suppliers in recognition of their commitment to delivering world-class standards of quality and efficiency, and for their vital role as strategic partners supporting DEWA’s culture of excellence and reinforcing Dubai’s competitiveness as a leading global destination for business and investment.

21 Jan 2026

DEWA and Cisco explore digital collaboration opportunities for a smarter future

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), held discussions with Gordon Thomson, President for Europe, Middle East and Africa (EMEA) at Cisco, on deepening strategic collaboration across digital transformation, advanced technology and cyber security.

20 Jan 2026

DEWA enhances its capabilities in operating and monitoring water networks by adopting advanced smart technologies

Dubai Electricity and Water Authority (DEWA) has enhanced its capabilities in operating and monitoring water networks through the adoption of advanced smart technologies and a robust digital infrastructure. This enables round-the-clock remote monitoring and control of water networks through the ‘Open Platform Communication Gateway for Data Exchange Between Multiple Water OT Systems’, which has been patented in the UAE. This initiative is part of DEWA’s ongoing efforts to enhance the reliability and efficiency of critical water infrastructure and support comprehensive digital transformation in operational network management, in line with global best practice.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance