Dubai Electricity & Water Authority (DEWA)

Effective Partnerships

Excelling everyday through our partnerships.

Our valuable partners are part of our major resources needed to operate successfully.

Smart Response

Report technical incidents.

This service is provided to all customer segments to resolve all technical notifications related to electricity and water interruption or any failure on the network.

MD & CEO Message

Partnerships are among the main pillars of DEWA’s success story. Our valuable partners are part of our major resources needed to operate successfully, achieve our strategic objectives and contribute to the successful execution of Dubai’s Strategic Plan. We regularly cooperate with our partners to improve operations and mutual performance, and provide quality services to our customers. In this respect, we are guided by the directives and aspirations of our wise leadership.

I look forward to continuing our strong relations with all DEWA’s partners and developing even more fruitful cooperation for everyone’s mutual benefit. I sincerely hope that this Partnerships Webpage will constitute an important step in this direction.

Saeed Mohammad Al Tayer
Managing Director

List of Partners

List of Partners

Partnership Management

Partnerships Management

Corporate Portal

Corporate Partnership Portal login

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Share your Ideas

Submit your ideas to make a difference and shape the future

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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01 Jun 2023

DEWA’s revamped smart app users commend DEWA for its continuous effort to develop innovative services

Dubai Electricity and Water Authority (DEWA)’s initiatives and programmes, which aim to develop and facilitate access to all its services through digital channels, are highly appreciated by customers, partners and all stakeholders.

31 May 2023

WETEX, DSS is an annual opportunity to showcase the level of maturity achieved by the UAE in the water, energy & environment sectors

The Water, Energy, Technology, and Environment Exhibition (WETEX) and Dubai Solar Show (DSS), which is being held under the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President

20 May 2023

DEWA Weekly News

Stay up-to-date with the latest developments and news from DEWA through the weekly newsletter. #DEWANews

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of AED 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

DEWA & Expo 2020

DEWA is the Official Sustainable Energy Partner of Expo 2020 Dubai and will provide this global event with electricity and water from October 2020 to April 2021.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App.

For Smarter Tomorrow.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

Dubai Electricity & Water Authority (DEWA) | Partner

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