Supplier's FAQ

What is MOIAT ?

The Ministry of Industry and Advanced Technology (MOIAT) was established in July 2020 to enhance the UAE's industrial sector and increase its GDP contribution. The ministry launched "Operation 300 billion" to support and develop the industrial sector. MOIAT promotes self-sufficiency, national entrepreneurship, and sustainable industrial development

What is MOIAT’s website address?

Website: https://moiat.gov.ae/en/

What is the Harmonised System (HS) code?              

The Harmonised System (HS) code is a standardised numerical method of classifying traded products. It is used globally to uniformly identify and describe products for purposes such as assessing duties and gathering statistics. It assigns specific eight-digit codes for varying classifications and commodities.

What is the service provided by MOIAT to Dubai Electricity and Water Authority PJSC?

Customs Duty Exemption for Industrial Inputs (Machinery, Equipment, and Raw Materials) letter

https://youtu.be/9b6Q_Jz2vQI

What is the process for applying a Customs Exemption with MOIAT?

To issue a customs exemption letter, the HS code for each invoice must be separately registered in the Ministry of Industry and Advanced Technology (MOIAT) database through the designated applications.

• Request Registration of Industrial Input for Customs Duty Exemption
• Request Quantity Increase for a Registered Industrial Input

What are the required documents?

• Invoice
• Bill of lading / Delivery note for free zones
• List of materials ( Packing list )
• Certificate of origin
• Summary (HS code attached with the invoice)

1. The HS code, weight, value, and country of origin data must match in all documents (invoice, packing  list , bill of lading).
2. The placement of commas in numbers must match the format used in the UAE. For example, the weight 52,544 means fifty-two thousand five hundred forty-four kilograms, not fifty-two kilograms and five hundred forty-four grams.
3. Category of material

a) Packaging materials
b) Primary raw materials
c) Auxiliary Raw materials
d) Semi-finished raw materials
e) Utility
f) Equipment, condition ( new , used ) & number of machinery or equipment of the same type

Do you accept invoices dated prior to February 28, 2025?

Industrial exemption was received by DEWA on 28.02.2025.Hence, invoices dated prior to this date, or exceeding 30 days from the invoice date are not accepted.

Do we have any number of days stipulated for invoice submission?

Invoices exceeding 30 days shall not be acceptable.

When can suppliers submit documents to Dubai Electricity and Water Authority PJSC?

Immediately after issuing the documents, within 7 days of the invoice date.

How can we submit documents to Dubai Electricity and Water Authority PJSC?

1. Please send an email containing the required documents to the user department for verification and confirmation.
2. After confirmation, please send another email containing the required documents and the confirmation email from the user department to custom.duty@dewa.gov.ae. 

Each invoice must be sent separately and the email subject must include the following information: DEWA purchase order number, supplier name, invoice number, invoice date, and invoice amount in the invoice currency.

example: PO 3452400XXX, (Vendor Name), INV TB132, DT 13.06, AMT 30200 $

What is the invoice amount that is eligible for customs exemption?

An invoice value exceeding AED 10,000.

What are the specific requirements for the invoice?

1. A reference number specific to DEWA mentioned in the invoice (PO number).
2. Details of each item, including HS code, weight, value in the invoice currency, and country of origin.
3. Clearly stated gross weight.
4. Summary (HS code attached with the invoice)

    

What are the specific requirements for the bill of lading?

1. A reference number specific to the DEWA mentioned in the bill of lading (PO number).
2. Invoice number and date.
3. Consignee name: Dubai Electricity and Water Authority PJSC.
4. 8 digit , HS code.
5. Clearly stated gross weight.
6. The placement of commas in numbers  must match the format used in the UAE
7. Country of origin.

What are the specific requirements for the list of materials?

1. A reference number specific to DEWA mentioned in the list of materials (PO number).
2. Invoice number and date.
3. 8 digit , HS code.
4. The placement of commas in numbers  must match the format used in the UAE
5. Country of origin.
6. Quantities of goods.
7. Clearly stated gross weight.

What are the mandatory requirements to complete the applications?

1. Specify the source chamber, for example, the Greater Manchester Chamber of Commerce (issuing authority of certificate of origin)
2. Specify the customs/emirate through which the goods will enter.
3. The data must be consistent across all documents.

What is the expected time frame for approval of Request Registration of Industrial Input for Customs Duty Exemption from MOIAT?

• Five working days if the item is already registered in the Ministry of Industry and Advanced Technology (MOIAT) database.
• When registering the product for the first time in the MOIAT database, or if the item's use in electricity and water production is unclear, the request will be referred for field inspection.

What is the time frame for approval of a request to increase the quantity of a registered material for customs exemption from MOIAT?

• 3 working days.

What are the results of approving a request to register a material for customs exemption or a request to increase the quantity of a registered material?

Upon approval, the material and quantity are added to DEWA PJSC factory's balance, allowing issuance of a customs exemption letter.

What are the consequences of rejecting the request by MOIAT ?

In case of rejection, the material or quantity will not be added to DEWA PJSC factory's balance, and the amount paid for submitting the request will not be refunded.

How can approvals be expedited and avoid referral for field inspection or rejection?

• All data must be correct and consistent.
• Provide a picture and product catalogue of the goods.
• Highlight important data like :
  • Invoice number, date, gross weight, HS code, and country of origin.
  • Bill of lading (airway bill , delivery note) number , date, gross weight, HS code, country of origin, and invoice number mentioned in the bill of lading.
  • List of materials (packing list number), date, gross weight, HS code, country of origin, and invoice number mentioned in packing list
  • Source chamber & country of origin in certificate of origin.

What is the expected timeframe for issuing a customs exemption letter for industrial inputs (machinery, equipment and raw materials) from MOIAT?

A customs exemption letter is issued immediately upon submission of the request on the MOIAT platform

How will the customs exemption letter be sent to suppliers?

The customs exemption letter will be sent via email to the suppliers.

What is the expected time frame for issuing the customs exemption letter by Dubai Electricity and Water Authority?

The request must be submitted within 7 days from the invoice date to be processed within 45 days. We follow a first-come, first-served system.

Who should we contact if the invoice is submitted within seven days from its issuance date and 45 days have passed without receiving the exemption letter?

For inquiries, please contact us at custom.duty@dewa.gov.ae. Follow-up emails sent before 45 days from the invoice date will not be considered. For urgent matters, you may reach the Finance Department's customer service at 04-3223588 from 9am to 12pm. We will respond to your inquiry within 5 working days.

The email subject must include the following information:

Inquiry: Purchase order number, supplier name, invoice number, invoice date, and invoice amount in the invoice currency. For example:

Inquiry, PO 3452400XXX, (Vendor Name), INV TB132, DT 13.06, AMT 30200 $

Who can vendors contact for inquiries about the HS code or category of material classification?

Contact Dubai Customs at:

• Call Centre: 800 1886
• Email: 1886@dubaicustoms.ae
• Website : www.dubaicustoms.gov.ae
• Application : AL Munasiq Dubai Customs - Apps on Google Play

What is DEWA’s plan to automate the workflow for issuing customs exemption letters?

We are developing a workflow in the  Supplier Relationship Management (SRM) platform.

How to request an Authority Letter ?

Fill out an Authority Letter templet and attach it to the email you will send for custom duty exemption, adding the phrase "Authority Letter" in the email subject. For example: Authority Letter, PO 3452400XXX, (Vendor Name), INV TB132, DT 13.06, AMT 30200 $

How will vendors receive an Authority Letter?

The authority letter will be sent via email.

What is the duration it takes an Authority Letter to be processed by Dubai Electricity and Water Authority?

The execution time is three working days from the date of receiving the correct request, subject to user department confirmation and the submission of a complete and accurate set of information and documents.

Who is the contact for queries regarding an Authority letter?

If the Authority Letter is not issued within three working days, or in urgent cases, please contact the Finance Department Customer service at 04-322-3588 from 9am to 12pm. Your inquiry will be responded to within one working day.

What steps should be followed if the electronic version of an Authority Letter is not accepted and a paper copy is requested by the customs office?

DEWA is entirely paperless. Vendors can print the Authority Letter and bring it to the main office, then contact the Finance Department customer service at 04-322-3588  to stamp the letter . One of our officers will stamp the letter.

What is DEWA’s plan to automate the issuance of the Authority Letter and shipping documents submission?

We are in the process of developing a workflow through SRM platform. Once it is live, we will provide an update.

Can contractors proceed with material clearance by placing a standing guarantee deposit for custom duty while awaiting MOIAT approval for customs exemption?

MOIAT approval requires the registration of HS codes with the ministry before an exemption is approved, which may take time until all the HS codes are archived in their system. We therefore suggest to our contractors that they may place a standing guarantee deposit under their customs account and get the materials cleared and delivered to avoid delay/demurrage, instead of directly applying for an industrial exemption in their BOE with customs. Once MOIAT approval is obtained by DEWA and shared with them, BOE shall be revised on a duty-exempt basis and the standing guarantee deposit against customs duty, initially placed, will be refunded back to the contractor by customs.

How can I find out about a purchase enquiry?

The enquiry is uploaded to DEWA’s website. You will also be notified by email if you get a new purchase enquiry from DEWA. Your e-mail address would be the one you choose while registering as supplier.

How can I submit online quotation?

To submit an online quotation, you must first login. Then choose ‘Enquiry List’ from the main menu. Click on the enquiry you wish to quote and then click the ‘Create Response’ button.

What type of quotations can I submit?

You can submit up to four options: one main and three alternatives, by using the four vendor IDs given during approval of vendor registration.

Are any attachments required while submitting an online quote?

Electronic attachments are not mandatory. However, if you wish to attach documents to your application, then you can do so. Note: Try not to attach large files.

What file extensions can I attach?

The file extensions you are allowed to attach are:

doc, gif, jpg, jpeg, pdf, tiff, zip.

What rules do I have to follow while filling in the quotation?

• Mandatory fields must be filled in (required fields are either in red or marked with an asterisk *).
• Enter only numeric values in numeric fields (e.g. Rate).
• Avoid entering special characters like single quotes, double quotes, “&” etc.

How will I know if there are data entry errors for my submitted quotation?

Error messages will appear before the form is submitted.

What happens to my quotation after I successfully submit it?

The proposal is technically and commercially evaluated. The application will then be processed accordingly.

How do I track the quotation?

To track the quotation, log in as a supplier in DEWA Website and choose the enquiry number to be tracked.

Can I modify my quotation after submitting?

Yes, you can modify the quotation after submission, but only while the bid is still open.

How will I know if I get selected?

You will receive a local purchase order by e-mail and SMS notification to registered mobile number. Also the purchase order is uploaded in vendor login.

Is the smart service for online quotations free of charge?

Yes, it is provided free of charge.

What can I do if I faced problems in submitting quotations, or I did not receive any e-mail notification?

In case of any problems or need more information, you can e-mail the Supplier Relationship Management office in Warsan, Dubai at srm@dewa.gov.ae.

How to submit a tender online?

You cannot submit a tender online at the moment. The advertisement copy can be viewed and the Tender document can be purchased online. To understand the procedure of submitting tenders click the link "How to submit tenders?"

What are the criteria of submitting tenders?

Click the link “Criteria for participating in the Tenders” to know about it.

How do I know about the details of a Tender?

Click the link “List of Tender Documents”and the click on the tender no. You will see the scanned image of the tender advertisement. For detailed specification and commercial terms & conditions, you need to buy the Tender document.

How do I purchase the tender?

Click the link "Purchase now" and fill in the contact details and credit card details. Upon submission, you get a payment reference number. Preserve it and take a printout of the Payment Receipt for future reference. On successful payment, you can download the document.

What rules do I have to follow while filling in the purchase details?

• Required fields must be filled in (required fields are either in red or marked with an asterisk *).
• Enter only numeric values in numeric fields.
• Avoid entering special characters like single quotes, double quotes, “&” etc.

How will I know if there are data entry errors for my submitted details?

Error messages will appear before the form is submitted.

How do I know the Tender results?

Click “Tender Results” to know the details of opened tenders.

Can I submit the Tender manually?

Yes, one must submit an open tender manually by visiting DEWA head office.

Are there any other charges while I download Tenders?

DEWA charges for the tender document. Credit card service charges are added by the bank.

What can I do if I faced problems in purchasing or downloading tender document?

In case of any problem, you can contact the Contracts Department in DEWA Head Office. For more information about this service please visit "Help & Support" page.

How can I update my login profile and information?

Login to your account, then from the main menu choose 'Update Profile'.

Note: if you are a supplier, you have to wait for the Local Purchase Department at DEWA to approve the changes you requested.

What are DEWA Website's User Categories?

• Consumer

All energy consumers including those who use electricity and water, electric vehicle charging station services, consumption verification services, billing services and solar connections.

• Builder

Owners and builders of projects including developers, consultants, contractors and special project owners. These include government authorities and individuals who are beneficiaries of NOCs and electricity and water network services.

• Partner

Organisations (national, regional and international government, semi-government entities, or private companies) that share a common interest or participate in achieving a common goal with DEWA.

• Supplier

Whoever provides DEWA with commodity / product / services, or executes any work for DEWA. This definition includes different supplier categories (individuals, companies, corporations and organisations).

• Student

Students from schools, universities and colleges who have needs from DEWA including scholarships, internship & training opportunities.