Dubai Electricity & Water Authority (DEWA) | Supplier's FAQ

How can I find out about a purchase enquiry?

The enquiry is uploaded to DEWA’s website. You will also be notified by email if you get a new purchase enquiry from DEWA. Your e-mail address would be the one you choose while registering as supplier.

How can I submit online quotation?

To submit an online quotation, you must first login. Then choose ‘Enquiry List’ from the main menu. Click on the enquiry you wish to quote and then click the ‘Create Response’ button.

What type of quotations can I submit?

You can submit up to four options: one main and three alternatives, by using the four vendor IDs given during approval of vendor registration.

Are any attachments required while submitting an online quote?

Electronic attachments are not mandatory. However, if you wish to attach documents to your application, then you can do so. Note: Try not to attach large files.

What file extensions can I attach?

The file extensions you are allowed to attach are:

doc, gif, jpg, jpeg, pdf, tiff, zip.

What rules do I have to follow while filling in the quotation?

• Mandatory fields must be filled in (required fields are either in red or marked with an asterisk *).
• Enter only numeric values in numeric fields (e.g. Rate).
• Avoid entering special characters like single quotes, double quotes, “&” etc.

How will I know if there are data entry errors for my submitted quotation?

Error messages will appear before the form is submitted.

What happens to my quotation after I successfully submit it?

The proposal is technically and commercially evaluated. The application will then be processed accordingly.

How do I track the quotation?

To track the quotation, log in as a supplier in DEWA Website and choose the enquiry number to be tracked.

Can I modify my quotation after submitting?

Yes, you can modify the quotation after submission, but only while the bid is still open.

How will I know if I get selected?

You will receive a local purchase order by e-mail and SMS notification to registered mobile number. Also the purchase order is uploaded in vendor login.

Is the smart service for online quotations free of charge?

Yes, it is provided free of charge.

What can I do if I faced problems in submitting quotations, or I did not receive any e-mail notification?

In case of any problems or need more information, you can e-mail the Supplier Relationship Management office in Warsan, Dubai at srm@dewa.gov.ae.

How to submit a tender online?

You cannot submit a tender online at the moment. The advertisement copy can be viewed and the Tender document can be purchased online. To understand the procedure of submitting tenders click the link "How to submit tenders?"

What are the criteria of submitting tenders?

Click the link “Criteria for participating in the Tenders” to know about it.

How do I know about the details of a Tender?

Click the link “List of Tender Documents”and the click on the tender no. You will see the scanned image of the tender advertisement. For detailed specification and commercial terms & conditions, you need to buy the Tender document.

How do I purchase the tender?

Click the link "Purchase now" and fill in the contact details and credit card details. Upon submission, you get a payment reference number. Preserve it and take a printout of the Payment Receipt for future reference. On successful payment, you can download the document.

What rules do I have to follow while filling in the purchase details?

• Required fields must be filled in (required fields are either in red or marked with an asterisk *).
• Enter only numeric values in numeric fields.
• Avoid entering special characters like single quotes, double quotes, “&” etc.

How will I know if there are data entry errors for my submitted details?

Error messages will appear before the form is submitted.

How do I know the Tender results?

Click “Tender Results” to know the details of opened tenders.

Can I submit the Tender manually?

Yes, one must submit an open tender manually by visiting DEWA head office.

Are there any other charges while I download Tenders?

DEWA charges for the tender document. Credit card service charges are added by the bank.

What can I do if I faced problems in purchasing or downloading tender document?

In case of any problem, you can contact the Contracts Department in DEWA Head Office. For more information about this service please visit "Help & Support" page.

How can I update my login profile and information?

Login to your account, then from the main menu choose 'Update Profile'.

Note: if you are a supplier, you have to wait for the Local Purchase Department at DEWA to approve the changes you requested.

What are DEWA Website's User Categories?

• Consumer

All energy consumers including those who use electricity and water, electric vehicle charging station services, consumption verification services, billing services and solar connections.

• Builder

Owners and builders of projects including developers, consultants, contractors and special project owners. These include government authorities and individuals who are beneficiaries of NOCs and electricity and water network services.

• Partner

Organisations (national, regional and international government, semi-government entities, or private companies) that share a common interest or participate in achieving a common goal with DEWA.

• Supplier

Whoever provides DEWA with commodity / product / services, or executes any work for DEWA. This definition includes different supplier categories (individuals, companies, corporations and organisations).

• Student

Students from schools, universities and colleges who have needs from DEWA including scholarships, internship & training opportunities.