Over the past few decades, Dubai has made significant progress to become a global hub for trade, tourism, and a green economy and one of the world’s most inspiring, successful, and attractive cities for investments in various markets. This is due to the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; and the follow-up of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai. At DEWA, we work in line with the UAE Centennial 2071, the Eight Principles of Dubai, the 50-Year Charter, the Dubai Clean Energy Strategy 2050, the Dubai Net Zero Carbon Emissions Strategy 2050 to provide 100% of the energy production capacity from clean energy sources by 2050, and other government strategies that aim to ensure the happiness of citizens, residents, and visitors.
To meet the increasing demand for electricity and water in Dubai, DEWA continues to develop pioneering infrastructure projects to provide excellent services for over a million customers in Dubai according to the highest standards of availability, reliability, safety and efficiency. This is supported by assets worth AED200 billion owned by DEWA and its subsidiaries. DEWA’s installed capacity has reached 13,417MW of electricity and 490 million imperial gallons of desalinated water per day (MIGD).
In line with its vision to become a globally leading sustainable innovative corporation, DEWA supports Dubai’s progress in leading the future by reworking the traditional concepts of work mechanisms to suit the rapid global changes and strengthen Dubai’s position as an incubator for creativity and a beacon of innovation. The secret of DEWA’s success lies in applying the principles and practices of excellence across all its operations and activities as well as in strategic planning, in addition to including them within its corporate culture. DEWA has established best practices of its own to become a global role model for its key performance indicators. DEWA’s dedicated workforce has made unprecedented achievements locally and globally. For example, the UAE, represented by DEWA, has maintained its first global ranking for three years in a row, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2020 report. In 2021, DEWA reduced its Customer Minutes Lost (CML) to 1.43 minutes, compared to around 15 minutes recorded by leading utilities in the European Union and the USA. DEWA has further reduced its power transmission and distribution network losses to 3.3%, compared to around 6-7% in Europe and the USA. DEWA’s water network losses have decreased to 5.3%, compared to about 15% in North America, making it one of the lowest in the world. DEWA improved the sustainability of its water and power infrastructure to increase fuel consumption efficiency up to 90%, and generation efficiency by 33.41% between 2006 and 2020.
In 2021, DEWA recorded many achievements in the field of excellence, including winning the Sheikh Khalifa Excellence Award (SKEA) in the Elite Category. DEWA achieved the highest score in the Award history since its launch in 1999, surpassing over 200 local and regional organisations. DEWA also won five awards at the Dubai Government Excellence Awards 2021, with the most prominent award being the Elite Award. It also won the EFQM Global Award for the second time, making it the only organisation outside Europe to win this award. DEWA also received the British Standards Institution (BSI) Kitemark for Innovation, making it the first government organisation to receive this certificate at a global level.
While we feel proud of DEWA’s achievements, we will continue developing unique experiences that enhance the happiness of all stakeholders and contribute to making Dubai the happiest and smartest city in the world. We will work to innovate proactive solutions for the challenges over the next 50 years to achieve the vision of the wise leadership to make the UAE the world’s leading nation by its Centennial in 2071.
HE Saeed Mohammed Al Tayer
MD & CEO of DEWA.