Pioneering & Excellence

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

  • Home
  • Pioneering & Excellence

Pioneering & Excellence

Aligning with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to take the government performance to higher levels and supporting our vision to be a leading sustainable innovative global corporation, Dubai Electricity and Water Authority (DEWA) works within the main three themes of the fourth generation of government excellence system, as a reference for all of its government excellence programmes, to make people happy. We adopt pioneering excellence, creativity and innovation in our daily operations to further enhance our performance, efficiency and services locally, regionally and globally.