Dubai Electricity & Water Authority | DEWA Excellence in e-Government Services

Dubai Electricity and Water Authority (DEWA) continues thriving to success and excellence. After gaining the first place in 2007, DEWA won again the first place in the overall assessment of the Dubai e-Government services for the years 2008 and 2009. The results showed an increase of 88 % in the overall e-services evaluation results for the years 2008 and 2009 compared with 2007. DEWA won the first place in the assessment conducted by Dubai eGovernment on a selected sample of public e-services. The results showed the assessment of 545 electronic services provided by the 18 departments and government agency in Dubai. The project used the eServices Delivery Excellence Model (EDEM) as a basis to assess the quality of electronic services for the years 2008 and 2009 with some minor amendments. On this occasion, HE / Saeed Mohammad Al Tayer, Managing Director and Chief Executive Officer of DEWA stated: We continue our steady path of success towards international. This new accomplishment in obtaining the first position in the overall assessment of the electronic services is in line with the strategy e-government efforts to raise the level of electronic services in Dubai while laying the foundations of an integrated knowledge based community which supports the United Arab Emirates Government strategy to establish a new phase of governmental procedures following the best practices that contribute to achieving a sustainable and balanced development, H.E explained. DEWA launched the e-services in 2001. It started with the inquiry and payment services of electronic invoices, and then evolved to include 118 services in their three formats: the electronic, the interactive and the procedural, “H.E added. DEWA’s electronic strategy is in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum -UAE Vice President and Prime Minister and Ruler of Dubai who stressed on the need for concerted efforts of all departments to achieve the strategy aiming at promoting the electronic enablement (eEnablement) of government services and the use of the portal. These measures will reduce the paperwork in government departments and will provide high-quality customers’ service. These measures will encourage others to give their views and suggestions in order to streamline our services and procedures,” H.E added. His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai announced the concept of Dubai eGovernment in early 2000 and the formal launch was on 29th October 2001. After the announcement a high-level Executive Team was formed to build an eStrategy for the departments of the Dubai Government including eGovernment infrastructure and vital eServices, leading to start of eGovernment with the launch of the public portal services. In March 2009, HH Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President and Prime Minister and Ruler of Dubai, issued a decree (Law No. 7 of 2009 in the Official Gazette Issue 339, 31st March, 2009) establishing Dubai eGovernment as a Department. Under the decree, Dubai eGovernment Department merged the eServices and Government Information Resource Planning teams into one department aimed at jointly building a knowledge community and to lead the emirate’s eTransformation.