Be aware of unknown phone numbers calling you and verify the identity of the caller before providing any information.
Those phone calls might be scam as it’s called “Vishing”, that aims to get you to share personal information, where the callers pretend to be from a known and trusted organisation.
How to prevent falling for a vishing scam:
- Avoid providing any personal information through the phone and remember official organisation will never ask you for personal confidential information
- Pay attention to the caller’s language and think before responding
- Be aware and verify any phone numbers the caller gives you to confirm their identity and never call them
- Always remember DEWA has a (caller ID( and will always use it to contact you from the Customer Care Centre