Dubai Electricity & Water Authority (DEWA) | DEWA Cyber Defense Center RFC 2350 Profile

DEWA Cyber Defense Center RFC 2350 Profile

1.         Documentation Information


This Document complies with RFC 2350

1.1. Date of Last Update

This is Version 1 as of December 12, 2018

1.2. Distribution List for Notification

This Profile is kept current in the location specified in section 1.3

Email notification of updates is sent to Cyber Defense Center team.

Please send questions about updates to the Cyber Defense Center team email address: is.cdc@dewa.gov.ae

1.3. Locations where this document may be found

The current version of this profile is available Here


2.         Contact Information


2.1. Name of the Team

Full name: DEWA Cyber Defense Center

Short name: DEWA CDC

2.2. Address

DEWA Head Office, Sheikh Rashid Road, Umm Hureir2, Umm Hureir, Dubai. P.O. Box 564

2.3. Time zone

DEWA Cyber Defense Center is providing 24 hours incident response. Main office in the United Arab Emirates

(UTC +04:00).

2.4. Telephone Number

DEWA Cyber Defense Center hotline: +97143229237

2.5. Facsimile Number

Not Applicable

2.6. Other Telecommunication

Not Applicable

2.7. Electronic Mail Address

Incident reports should be sent to is.cdc@dewa.gov.ae

2.8. Public Keys and Encryption Information

Please encrypt sensitive emails with the Dewa CDC PGP Key and send to is.cdc@dewa.gov.ae

Please include a public key on all messages, or use a key that can be downloaded and verified from the file.

2.9. Team Members

No public information is available about CDC members.

2.10. Other Information

No further information is available for DEWA Cyber Defense Center.

2.11. Points of Customer Contact

The preferred method for contacting DEWA Cyber Defense Center is email.

For all inquiries please contact is.cdc@dewa.gov.ae.

For emergency situations, contact DEWA Cyber Defense Center at +97143229237

DEWA Cyber Defense Center operation is 24/7 including the public holidays & weekends in the United Arab Emirates.


3.         Charter


3.1. Mission Statement

The purpose of Cyber Defense Center is to coordinate security efforts and incident response for IT-security on the authority level.

3.2. Constituency

DEWA Cyber Defense Center is responsible for performing 24/7 monitoring and incident response for Dubai Electricity and Water Authority.

3.3. Sponsorship and/or Affiliation

Cyber Defense Center is team of analysts, investigators that is responsible for monitoring the IT infrastructure within DEWA and reports to the Chief Information Security Officer (CISO).

3.4. Authority

DEWA Cyber Defense Center operates under the authority of Dubai Electricity & Water Authority and coordinates, examines and remediates security incidents.


4.         Policies


4.1. Types of Incidents and Level of Support

All incidents are considered normal priority unless they are labeled "CRITICAL".

4.2. Co-operation, Interaction, and Disclosure of Information

All incoming information is handled confidentially by Cyber Defense Center, regardless of its priority.

4.3. Communication and Authentication

In case of sharing sensitive information, its highly recommended to use PGP; refer to section 2.8.


5.         Services


5.1. Incident Response (Triage, Coordination, and Resolution)

Dewa Cyber Defense Center can assist system, network, and security teams with the handling of Information Security Incidents, impacting, or originating from Dubai Electricity and Water Authority.

5.2. Proactive Activities

DEWA Cyber Defense Center collaborates with national and global security entities.


6.         Incident Reporting Forms


Not available. Please use encrypted emails.


7.         Disclaimers


Not applicable.