1. Documentation Information
This Document complies with RFC 2350
1.1. Date of Last Update
This is Version 1 as of December 12, 2018
1.2. Distribution List for Notification
This Profile is kept current in the location specified in section 1.3
Email notification of updates is sent to Cyber Defense Center team.
Please send questions about updates to the Cyber Defense Center team email address: email@example.com
1.3. Locations where this document may be found
View the available current version of this profile
2. Contact Information
2.1. Name of the Team
Full name: DEWA Cyber Defense Center
Short name: DEWA CDC
DEWA Head Office, Sheikh Rashid Road, Umm Hureir2, Umm Hureir, Dubai. P.O. Box 564
2.3. Time zone
DEWA Cyber Defense Center is providing 24 hours incident response. Main office in the United Arab Emirates
2.4. Telephone Number
DEWA Cyber Defense Center hotline: +97143229237
2.5. Facsimile Number
2.6. Other Telecommunication
2.7. Electronic Mail Address
Incident reports should be sent to firstname.lastname@example.org
2.8. Public Keys and Encryption Information
Please encrypt sensitive emails with the Dewa CDC PGP Key and send to email@example.com
Please include a public key on all messages, or use a key that can be downloaded and verified from the file.
2.9. Team Members
No public information is available about CDC members.
2.10. Other Information
No further information is available for DEWA Cyber Defense Center.
2.11. Points of Customer Contact
The preferred method for contacting DEWA Cyber Defense Center is email.
For all inquiries please contact firstname.lastname@example.org.
For emergency situations, contact DEWA Cyber Defense Center at +97143229237
DEWA Cyber Defense Center operation is 24/7 including the public holidays & weekends in the United Arab Emirates.
3.1. Mission Statement
The purpose of Cyber Defense Center is to coordinate security efforts and incident response for IT-security on the authority level.
DEWA Cyber Defense Center is responsible for performing 24/7 monitoring and incident response for Dubai Electricity and Water Authority.
3.3. Sponsorship and/or Affiliation
Cyber Defense Center is team of analysts, investigators that is responsible for monitoring the IT infrastructure within DEWA and reports to the Chief Information Security Officer (CISO).
DEWA Cyber Defense Center operates under the authority of Dubai Electricity & Water Authority and coordinates, examines and remediates security incidents.
4.1. Types of Incidents and Level of Support
All incidents are considered normal priority unless they are labeled "CRITICAL".
4.2. Co-operation, Interaction, and Disclosure of Information
All incoming information is handled confidentially by Cyber Defense Center, regardless of its priority.
4.3. Communication and Authentication
In case of sharing sensitive information, its highly recommended to use PGP; refer to section 2.8.
5.1. Incident Response (Triage, Coordination, and Resolution)
Dewa Cyber Defense Center can assist system, network, and security teams with the handling of Information Security Incidents, impacting, or originating from Dubai Electricity and Water Authority.
5.2. Proactive Activities
DEWA Cyber Defense Center collaborates with national and global security entities.
6. Incident Reporting Forms
Not available. Please use encrypted emails.