DEWA 1st government organisation to launch Rammas. Rammas is the virtual assistant to assist customers and answer their enquiries in both Arabic and English.
Rammas is available around the clock on DEWA’s smart application. The app is available on iOS, Android platforms, DEWA’s website, Facebook page, Amazon’s Alexa and Google Assistant.
Rammas responds to customers instantly, while continuing to learn and understand their needs based on their enquiries. Rammas then analyses these enquiries based on available data and information, and takes action to accurately answer and streamline transactions with ease.