What is DEWA Store?
DEWA Store is an innovative initiative from DEWA for its customers that is launched in 2018. It allows all DEWA customers to redeem offers from different outlets depending on their category. The offers are exclusive to DEWA customers, who can only redeem them through the DEWA mobile App.
What is the purpose of DEWA Store?
The purpose of the project is to increase customer happiness by offering value-added services from private and public sectors, so more DEWA customers will use DEWA’s smart app and its smart services. This will reduce the environmental footprint, which is an important strategic objective for DEWA.
How can I access DEWA store?
DEWA Store is available on DEWA’s smart app. Firstly, download DEWA App to your smart device, then you have to login using your username and password, you will find the DEWA Store service on the main page.
Where can I find DEWA app to download from?
You can download the app from the Apple store and Play store.
Can we find DEWA store on DEWA website?
No, you can’t. The DEWA store is only available on DEWA App.
Can I use an offer more than one time?
The same offer can be used only once per user. However, different merchants can make more than one offer.
Is DEWA store free of charge or I will get a charge in my Green Bill?
Yes it is free. There are no fees or charges for using DEWA Store.
How do I track my selected offer after subscription?
You can find and track your subscribed offers through “My offer” option in DEWA Store.
How do I cancel the offer I selected?
Each offer depends on the merchant’s terms and conditions.
How many offers I can redeem in one day?
As many as you want. There is no limit on the number of offers per day.
How do I receive a confirmation for my offer subscription?
This depends on the merchant, either the merchant will call you to confirm the subscription that you want it, or the offer will not need any confirmation.
If I encounter a problem or need a support, how can I contact DEWA?
Customers can contact DEWA store Customer care on 04-3225555 to answer all your inquiries regarding DEWA Store through the DEWA App.
As for questions relating to a specific merchant-redeemed offer, you can contact the call centre number provided by the merchant.
What are the types of offers available in DEWA Store?
DEWA customers can use offers from different merchants from the below categories:
- Home-Moving services.
- Telecommunication packages.
- Home appliance.
- Home maintenance.
- Health and Fitness.
- Bank offers and facilitated instalments.
- Leisure and Entertainment.
- Travel and Hotels.