This service includes attending to all technical notifications related to electricity/water interruption or any failure in the networks and is provided to all customer categories.
Smart Response is an innovative initiative to enhance “attending Electricity/Water Technical Notifications” service, targeting all DEWA business & individual customers, with special focus on Senior Citizens, People of Determination and People on life-support equipment.
Service Category & Type
|RTA, Dubai Municipality, Dubai Police and Etisalat, Civil Defense
Kindly, Refer to the service fee list below:
|SR.||Service Name||Rate / Service (AED)|
|1||Single Cut-out Replacement||165|
|2||Blown Cut-out Fuse Replacement||130|
|3||LV Fuse Replacement At Sub-Station||150|
|4||LV Fuse Replacement At Mini Feeder Pillar||145|
|5||Distribution Board Re-wireable Fuse Replacement||130|
|6||Single Phase Energy Meter Replacement- All Ratings||260|
|7||Three Phase Energy Meter Replacement -30-90 A||330|
|8||Three Phase Energy Meter Replacement –above 30-90 A Ratings||435|
|9||Meter Replacement; IMS Ele.;10-90A,1Ph,2W||765|
|10||Meter Replacement; IMS Ele.;20-120A,3Ph,4W||1190|
|11||Meter Replacement ;IMS Ele.; 5A,LV-CT4W||1365|
|12||Replacement Of Current Transformer (CT)||520|
|13||Replacement CT Kilowatt Hour Meter; Type ET 411 MZ:V=3X2||480|
|14||Resetting of Tripped Breaker||130|
|15||Repairing of load Wire||130|
|16||Sub-Station Open & Close On Customer Request||95|
|17||Inspection of Dewa Supply on customer Request||135|
|18||Supply Disconnection On Customer Request (Dedicated CT)||95|
|19||Reconnection Of Supply After Pvt Work Completion (Shared CT)||95|
|20||Supply Disconnection On Customer Request (Shared Service)||95|
|21||Supply Reconnection After Pvt Work Completion (Dedicated CT)||95|
Through Smart Response service, DEWA empowers customers - who are facing technical supply challenges - to obtain smart system validation advice, in addition to self-diagnosis tools, that might avoid the need to request physical site visit from DEWA technical team.
Smart Response: is an innovative initiative to enhance “attending Electricity/ Water technical incidents” service, targeting all DEWA business & individual customers, with special focus on Senior Citizens, People of Determination and People on life-support equipment.
1. Time required to deliver this service:
2. How can I report an incident?
DEWA offers different channels to submit a notification:
3. How can I track an incident?
You can track your incident by using one of the below channels:
4. Why does my breaker frequently trip and what can I do to avoid this issue?
This could be due to an internal fault or faulty breaker. To solve and avoid this issue, you need to have it replaced by a private competent technician.
5. Where can I find a list of competent technicians?
You can use DEWA store, where a list of technical service providers are available with offers for DEWA customers*
*Disclaimer should be added
6. Why do I face power or water supply interruptions?
There are different reasons that could cause power or water supply interruptions which are listed below:
7. I received an over load or high water notice . What does this mean?
Your circuit breaker is over rated and may damage your installation and DEWA cable. Therefore, you should replace it with a proper rated one as per the guidelines in the safety notice.
Your Water consumption is high and may lead to high bill, Therefore, you should check with internal maintenance team to investigate and rectify
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