Dubai Electricity and Water Authority (DEWA) | Getting Electricity Connections

Getting Electricity Connections

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Service Description

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • Connection cost is valid for One year from the date of issuance.
  • This service is provided for registered consultants & Contractors.

Notes

  • The system will generate a unique application number (E-xxxxxx).
  • Application status can be tracked through E-services.
  • Technical discussion supports feature is available on DEWA website (www.dewa.gov.ae).
  • Contractors can follow the above guidelines for additional load or temporary supply requests.

Service Requirements

  • Project/Plot summary of total connected,MDBs/SMDBs schedules,typical Load distribution schedule for final distribution boards, load/Max.demand including number of KWh meters at main LV panel/MDB and SMDB levels.(PDF)*
  • Single line diagram with proposed LV distribution and tariff metering (.dwf Format only) *
  • Site setting layout and ground floor plan indicating location of substation, LV room, /KWh meter, MDB, etc... *
  • Dimensional details of LV room/Electrical room/electrical cupboard etc... and arrangements of LV panels/SMDBs/DBs/KWh meters etc…(DWF) *
  • Ground floor and/or typical floor plan indicating location of electrical rooms/MDBs/SMDBs/DBs/ KWh meters with installation details (DWF) *
  • Wiring lay-outs (Lighting & Power) (DWF) *
  • Details of the substation if applicable & Premise details sheet (Download Premise details template and upload with details - .xls/.doc Format only ) *
  • Terms and conditions for supply of Electricity and Water (.pdf) *
  • Layout of Drawing.*

Service Steps & Procedures

  • Submit on-line application
  • Payment to be made against invoice as applicable
  • Notify site readiness for inspection & power connection

Journey Map

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
Getting Service Information
  • I search for Information related to Getting Electricity
  • I assign DEWA-enrolled consultant/contractor
2
Applying for the service
Contractor / Consultant
Applying for the Service
  • I log-in to DEWA website
  • I search for building NOC related to my project on DEWA website/portal and link it to the application
  • I fill-in service application and upload all required documents. Upon submission I receive a confirmation message with reference number of the request
3
Interaction During Processing
Contractor / Consultant
Notifications and Technical Discussion
  • I receive a notification upon application acceptance/rejection
  • After application acceptance, I receive a notification once the application is approved/returned/rejected
  • *When application is returned, I receive a detailed email of return reasons, then I request for technical discussion (if required) and I re-submit the application
Project Owner
Estimation Payment
  • Upon application approval, I receive a notification once the estimate is ready and I get the invoice/estimation
  • I pay the connection cost through any of DEWA payment channels, and I receive payment confirmation notification through Email/SMS
Contractor / Consultant
Civil Inspection (for projects that need Sub-station)
  • I Initiate HV Substation Civil Inspection on Substation readiness
  • I receive notification with inspection date & time
  • Once the HV inspection is done, I receive the inspection results (partially or fully approved/snag list)
  • * If there were snags, I complete the snags/rectification works and request for re-inspection
Contractor / Consultant
LV Inspection
  • I Initiate LV Inspection on Site readiness
  • I receive notification with inspection date & time
  • Once the LV inspection is done, I receive the inspection results (approved/snag list)
  • * If there were snags, I complete the snags/rectification works and request for re-inspection
4
Completing Service Interaction
Contractor / Consultant
Completing Service Interaction
  • I receive notification from DEWA to confirm the date & time of meter installation and supply release
  • I receive the meter and power connection and I receive a notification once the supply is released

Service Fees

  • Free

Service Channels

Service Delivery Time

LV Design Approval:

  • Load from 1-150 kw: 1 working day
  • Load from 151-400 kw: 2 working days
  • Load from 401-5000 kw: 3 working days
  • Load from 5001 and above: 3 working days

Issuance of Connection Cost:

  • (Al Namoos project 1-150KW) – 1 Working Day 
  • All other project types – 3 Working days

LV Inspection:

  • 1 Working Day from the Date of Submission.

HV Substation Location & size Approval (If any):

  • 3 working days

HV Substation Inspection (If any):

  • 1 Working Day from the Date of Submission.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

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DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

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