Dubai Electricity & Water Authority (DEWA) | Contact Us

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Customer Care Center

DEWA has launched contact center to serve you even better 24/7. You can call us at anytime of the day.
Phone: +971-4-601-9999




Customer Happiness Centers

Starting from March 2020, DEWA's Customer Happiness Centers are open for self-service only, where you can contact our customer happiness agents through remote solutions and video call. 



DEWA Academy

Our academy is located at Al Hudaiba, Street 7, Gate 14, Opposite to Umar Bin Al Khattab Mosque.
Phone : +971-4-322-0111
Email: academy.students@dewa.gov.ae




Email

You can communicate via Email 24/7. We will respond to your query within 24 hours.
Email: customercare@dewa.gov.ae




Hayak

Hayak enables you to interact with DEWA call center agent 24/7 through live video and online chat.




Mail Address

If you want to send us any document, you can mail it to us on our mailing address:
Dubai Electricity And Water Authority
P.O. Box 564 - Dubai - U.A.E




Contracts & Procurement

For Procurement, please contact us from 7:30AM to 2:30PM - Gulf Standard Time.
Phone: +971-4-3223013
Email: procurement.dept@dewa.gov.ae
We will reply within 2 working days.
For purchasing tenders and tender submission, you can send your queries to:
Phone: +971-4-3223013
Phone: +971-4-3223015
Email: contracts@dewa.gov.ae




For Technical Notification

In case of an Electricity / Water Technical notification, please use Smart Response or call us on 991 24/7.




DEWA Technical Centers

For Technical Discussion, please use Technical Discussion Support.
Email:dp.enquiries@dewa.gov.ae
For Water technical inquiries, you may visit Al Quoz Sustainable Building. 
For Infrastructure NOC inquiries, you may also visit Warsan Complex.


DEWA Head Office

Our head office is located near the Wafi Mall in Dubai.




WhatsApp

You can communicate for below topics via WhatsApp 24/7:
1. General Communication
2. My Sustainable Living Program
3. Smart Alerts
WhatsApp: +971-4-601-9999




POD Team

We, at DEWA, our People of Determination’s team would like to keep in touch with you, and ready to receive your inquiries, please reach us on the below:
Email: POD@dewa.gov.ae  




Media Centre

We, at DEWA, our PR&Media team would like to keep in touch with you, and ready to receive any inquiry related to media content, please reach us on the below:
Email: media@dewa.gov.ae




Benchmarking Request

Please contact us on:
Email: benchmarking@dewa.gov.ae
Benchmarking Team will respond within 3 working days.

Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your feedback and respond to your suggestions within 3 working days.
Mohammed bin Rashid Smart Majlis

Share your Ideas

Submit your ideas to make a difference and shape the future
Dubai Government Unified Suggestions Portal

Share your Suggestions

Let us know how we can improve our services and your experience
Dubai Government Unified Complaints Portal

Share your Feedback

You will receive a notification number which can be used for tracking