DEWA has launched contact center to serve you even better 24/7. You can call us at anytime of the day.
Starting from March 2020, DEWA's Customer Happiness Centers are open for self-service only, where you can contact our customer happiness agents through remote solutions and video call.
You can communicate via Email 24/7. We will respond to your query within 24 hours.
Hayak enables you to interact with DEWA call center agent 24/7 through live video and online chat.
If you want to send us any document, you can mail it to us on our mailing address:
Dubai Electricity And Water Authority
P.O. Box 564 - Dubai - U.A.E
For Procurement, please contact us from 7:30AM to 2:30PM - Gulf Standard Time.
We will reply within 2 working days.
For purchasing tenders and tender submission, you can send your queries to:
For Technical Discussion, please use Technical Discussion Support.
For Water technical inquiries, you may visit Al Quoz Sustainable Building.
For Infrastructure NOC inquiries, you may also visit Warsan Complex.
Our head office is located near the Wafi Mall in Dubai.
You can communicate for below topics via WhatsApp 24/7:
1. General Communication
2. My Sustainable Living Program
3. Smart Alerts
We, at DEWA, our People of Determination’s team would like to keep in touch with you, and ready to receive your inquiries, please reach us on the below:
We, at DEWA, our PR&Media team would like to keep in touch with you, and ready to receive any inquiry related to media content, please reach us on the below:
Please contact us on:
Benchmarking Team will respond within 3 working days.