Dubai Electricity & Water Authority (DEWA) | DEWA reminds customers to take advantage of its smart services to manage their electricity and water consumption more efficiently

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Dubai Electricity & Water Authority
2 July 2022

DEWA reminds customers to take advantage of its smart services to manage their electricity and water consumption more efficiently

DEWA reminds customers to take advantage of its smart services to manage their electricity and water consumption more efficiently

Dubai Electricity and Water Authority (DEWA) reminds its customers to take advantage of its smart services to manage their electricity and water consumption more efficiently, especially during the summer months. The Smart Living initiative, which won the 2020 Hamdan Bin Mohammed Programme for Government Services Flag, helps customers monitor and manage their water and electricity consumption digitally and proactively without needing to contact DEWA. The ‘High Water Usage Alert’, which is part of the Smart Response initiative, helps customers discover any leaks in the water connections after the meter.

DEWA advises its customers to replace old air conditioners with new energy-efficient ACs and set the AC thermostat to 24 degrees Celsius, which is suitable for the human body to feel comfortable. DEWA also recommends cleaning the AC filters periodically to enhance their efficiency and ensuring doors and windows are adequately sealed to prevent cold air from escaping.

Customers should use LED lights and timers or motion-detectors to control its operation, wherever applicable. Swimming pools should be covered and plants watered either before 8:00 am or after 6:00 pm to avoid water evaporation when the temperature is high.

You can read more tips on DEWA’s smart app and website. https://www.dewa.gov.ae/en/consumer/Sustainability/sustainability-and-conservation