Dubai Electricity & Water Authority (DEWA) | DEWA customers say that its smart programmes help them to enhance consumption efficiency

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13 August 2022

DEWA customers say that its smart programmes help them to enhance consumption efficiency

Saeed Mohammed Al Tayer. MD & CEO of Dubai Electricity and Water Authority

Dubai Electricity and Water Authority (DEWA) customers praised the role of its smart services in helping them raise the efficiency of their electricity and water consumption and reduce waste and leakages. The customers commended DEWA’s efforts to provide all means to promote a culture of sustainability and raise awareness among all members of society about their responsibility to protect precious natural resources and reduce emissions.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, pointed out that DEWA invests in the latest disruptive technologies and the techniques of the Fourth Industrial Revolution to provide smart and innovative services that facilitate the lives of customers and help them detect leaks immediately, solve problems and obstacles that cause increased waste and address malfunctions without contacting DEWA. This enhances their happiness and contribution to achieving a brighter future by adopting a conscious and sustainable lifestyle.

DEWA’s customers affirmed that its digital channels, including DEWA’s website and smart app, help them to complete their transactions easily and smoothly. They noted that the Smart Living initiative raises their awareness about billing and consumption by providing clear information about bills and their main components and clarifying reasons for increased consumption. Customers praised the Smart Living dashboard and its ease of use for monitoring consumption and benefiting from DEWA’s advice to reduce waste and develop proactive plans.

Tamer Salah Abdel Qader, Director of Revenue Department at the Radisson Hotel Group, praised DEWA’s smart services that save time for customers without interrupting their time and work schedule. These include an auto-scheduling feature to make an appointment for a technical team visit with real-time updates, and the ‘call back’ feature through smart channels for customers to schedule a DEWA agent to call them back. Qader also commended the ‘Away Mode’ service for ensuring peace of mind for customers and continuing to monitor their consumption of electricity and water even while they away from home.

Zainab Hafez Al-Hussaini, owner of a private company in commercial mediation, said that the DEWA’s smart services enable customers to complete all transactions online, which saves effort and time and contributes to accelerating and facilitating business. Al-Hussaini noted that the channels approved by DEWA to pay bills guarantee the highest levels of security, privacy and confidentiality of data and information. She also indicated that the ‘My Sustainable Living’ programme is an important way to encourage community members to follow an environmentally friendly lifestyle, through simple daily steps. Moreover, it promotes positive competition between customers to reduce their carbon footprint by comparing their consumption with that of other homes.

Ahmed Abdel Hamid Abdullah said that DEWA’s replacement of mechanical meters with smart meters is considered a great leap in the efficiency of electricity and water consumption. Abdullah explained that he received notifications through the High-Water Usage Alert, which helped him discover a leak in the water tank due to damage to the main insulator, so he immediately took the necessary measures to reduce water wastage. He also praised the tips provided by DEWA to inform customers of the locations and indications of potential leakages.

Fahd Abdul Rahman praised the exclusive offers and discounts offered by DEWA Store on its smart app to enhance consumption and use of energy and water-saving devices, in addition to providing a list of maintenance companies that can be used.

Hatem Fadel Jannam, technician in a company, noted that the smart services provided by DEWA enhance the confidence of customers in DEWA, save their time and effort, and allow them to benefit from all DEWA’s services at any time and from anywhere, with ease, ease and safety.

Hani Al-Turki, described dealing with the smart services provided by DEWA as ‘excellent’, explaining that DEWA offers safe and accessible channels for paying bills.

Faisal Mono said that the Self-Assessment Tool enabled him to understand his consumption patterns very quickly and introduced him to simple ways to reduce consumption.