Dubai Electricity & Water Authority (DEWA) | DEWA urges customers to undertake precautions ahead of the rainy season to avoid internal power interruptions

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Dubai Electricity & Water Authority
20 November 2022

DEWA urges customers to undertake precautions ahead of the rainy season to avoid internal power interruptions

DEWA urges customers to undertake precautions ahead of the rainy season to avoid internal power interruptions

Dubai Electricity and Water Authority (DEWA) has urged customers to review the instructions and advice that it provides through its website and social media, to take precautions to ensure the continuity of electricity supply during the rainy season, and to avoid any malfunctions.

DEWA highlighted that all external electrical connections are covered, and the services of a competent technician should be used, to carry out regular maintenance work, and ensure that all internal connections at homes, electrical cabinets and meter boxes are sealed and secure; to avoid any power interruption.

Through the DEWA Store on its smart app, DEWA provides a reliable list of technical service providers in the event of internal faults in the building. Customers can also benefit from the exclusive discounts on DEWA Store. DEWA reminds customers to replace damaged meter windows, seal spare conduits on rooftops and check all the connections are correctly earthed to ensure the continuity of stable electricity supply.

DEWA’s emergency number 991,  is also available for urgent technical notifications. Guidelines and tips to ensure a stable and secure electricity supply are available at www.dewa.gov.ae/rain