DEWA

Saeed Mohammed Al Tayer honours and promotes employee for his exceptional efforts in servicing customers

Home
Investor Relations
EasyPay
Dubai Electricity & Water Authority
  • العربية
25 June 2025

Saeed Mohammed Al Tayer honours and promotes employee for his exceptional efforts in servicing customers

Saeed Mohammed Al Tayer honours and promotes employee for his exceptional efforts in servicing customers
This podcast was generated using artificial intelligence. Some content may differ slightly from the original text.

In line with Dubai Electricity and Water Authority (DEWA)’s ongoing efforts to promote a culture of excellence and innovation, HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, honoured Khalid Al Khaja, Senior Executive – Customer Relations, for his exceptional efforts in serving customers and resolving their complaints with high efficiency.

This recognition follows numerous commendations from DEWA customers regarding Al Khaja's outstanding performance. It also aligns with DEWA's approach to recognising dedicated employees. HE Al Tayer directed Al Khaja’s promotion, praising his dedication and positive spirit in following up on and resolving customer complaints across DEWA’s various channels and in handling diverse cases.

Al Tayer affirmed that DEWA’s doors are always open to customers, partners and stakeholders, and that it welcomes suggestions and feedback through its Customer Happiness Centres across Dubai and via digital channels. He emphasised DEWA’s commitment to resolving complaints efficiently and swiftly, reflecting its unwavering dedication to customer happiness and service quality.

He added that DEWA’s success in achieving the highest standards of excellence and leadership in customer service is a result of the commitment of its distinguished employees, who work as one team to realise DEWA’s vision to be a globally leading sustainable innovative corporation committed to achieving net-zero by 2050.

Al Tayer also noted that DEWA has adopted a key objective within its strategic map focused on stakeholder happiness and delivering a seamless, exceptional experience. DEWA achieved remarkable results in several customer happiness indicators, including a score of 98.6% in the Digital Dubai Instant Happiness Meter for 2024.

Khalid Al Khaja expressed his pride in receiving the recognition, stressing that customer service and enhancing the customer experience remain his top priorities. He noted that the honour would serve as a further incentive for him to continue to excel in his role.