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Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

11,368,173,680.38 IG

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
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EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
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Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
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Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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18 Apr 2024

DEWA concludes successful participation in the World Future Energy Summit 2024

Dubai Electricity and Water Authority (DEWA)’s stand at the World Future Energy Summit 2024, hosted by Abu Dhabi Future Energy Company (Masdar) from 16 to 18 April 2024 at the Abu Dhabi National Exhibition Center, received a large number of VIPs, officials and summit participants who commended DEWA’s projects, especially in the renewable and clean energy sector.
17 Apr 2024

DEWA and ACWA Power reach financial close of the 180 MIGD Hassyan Seawater Reverse Osmosis Independent Water Producer Project

Dubai Electricity and Water Authority (DEWA) and Saudi Arabia’s ACWA Power have announced the financial closing of the 180 million imperial gallons per day (MIGD) seawater reverse osmosis (RO) desalination project in Hassyan. This project is a key component of DEWA’s strategy to enhance Dubai’s water desalination capacity. It is the world’s largest project of its kind using RO technology under the Independent Water Producer (IWP) model, with an investment of AED 3.377 billion.
29 Mar 2024
DEWA Weekly News
Supreme Council of Energy approves increasing energy and water efficiency programmes in Dubai Dubai Electricity and Water Authority contributes AED 20 million to Mothers’ Endowment campaign DEWA enhances its fruitful cooperation with Cisco DEWA organises annual Ramadan gathering for employees in a distinguished spiritual and social atmosphere DEWA develops its technical capabilities to enhance energy resilience #DEWANews For any attachments submitted by the user, please refer the Work Detail Area.
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Initiatives


Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of AED 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

DEWA & Expo 2020

DEWA is the Official Sustainable Energy Partner of Expo 2020 Dubai and will provide this global event with electricity and water from October 2020 to April 2021.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.
Smart App
Smart App.
For Smarter Tomorrow.
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PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

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