Dubai Electricity & Water Authority (DEWA) | Important Note

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Our Valued Customers,

Because your happiness is our priority, we would like to inform you that regular maintenance activities are being conducted; therefore our smart services will be temporarily unavailable.

  • For Bill Payment, please use during this period any of our available methods of payment listed here.

  • To activate Electricity/Water (Move-in) during this period, please request the activation through DEWA Customer Care Centre on 04-6019999 or send an email to

  • In case of any Electricity/Water technical incidents, please report to us on 991.

  • For other services or inquiries, please contact DEWA Customer Care Centre through email or on 04-6019999.

We apologize for any inconvenience