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We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
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Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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13 Aug 2025
DEWA Weekly Digest
DEWA’s R&D Centre secures CE product certification for OmniHub IoT terminal, DEWA plants 13,350 mangrove trees in collaboration with Emirates Marine Environmental Group, DEWA's electricity transmission investments surpass AED 7.6 billion, DEWA makes significant strides in eliminating government bureaucracy and achieves digital integration for over 100 projects. #DEWANews
06 Sep 2025
DEWA’s Marafeq Smart Feature powers 9% annual rise in infrastructure NOC approvals in H1 2025
Dubai Electricity and Water Authority (DEWA) recorded a 9% year-on-year increase in approved applications for no-objection certificates (NOCs) for infrastructure and information services during the first half of 2025. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, has attributed the growth to the Marafeq Smart Feature, which streamlines NOC issuance, enhances co-ordination with other Dubai utilities and supports the delivery of top-tier government services. Since its launch, the Marafeq Smart Feature has facilitated the approval of 43,816 NOCs up to the end of June 2025.
05 Sep 2025
World Green Economy Summit to discuss climate adaptation, resilience and the most pressing climate action issues
Under the patronage of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the 11th edition of the World Green Economy Summit (WGES) will address many of the most pressing issues in climate action and carbon neutrality. The summit will explore strategies for adapting to the impact of climate change and innovative solutions to enhance climate resilience, reduce risks and increase everyone's ability to cope with the repercussions of global warming.
04 Sep 2025
DEWA strengthens co-operation with leading Chinese companies in clean energy technologies and battery storage systems
HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), led a high-level delegation to the People's Republic of China to discuss ways to enhance co-operation and strategic partnerships between DEWA and Chinese companies, particularly in renewable energy. The delegation also explored the exchange of global best practices in solar energy and storage technologies, supporting Dubai's clean energy goals.
View All News
DEWA’s R&D Centre secures CE product certification for OmniHub IoT terminal, DEWA plants 13,350 mangrove trees in collaboration with Emirates Marine Environmental Group, DEWA's electricity transmission investments surpass AED 7.6 billion, DEWA makes significant strides in eliminating government bureaucracy and achieves digital integration for over 100 projects. #DEWANews

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of AED 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

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Mohammed Bin Rashid Global Centre for Endowment Consultancy