Rammas

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Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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العربية

Rammas

DEWA is the first government organisation to launch Rammas virtual assistant to serve customers and answer their enquiries in both Arabic and English around the clock.

Rammas is designed to simulate a live agent to assist different types of DEWA customers while continuing to learn and understand their needs based on their enquiries, offer transactional and informational services, and provides two ways of interaction either by menu selection or direct questions.

Rammas is available to respond to customers instantly on DEWA’s smart app (iOS and Android platforms), DEWA’s website, Amazon’s Alexa and Google Assistant. Rammas is also available on DEWA’s social media channels like Facebook and WhatsApp.