dewa-launches-a-new-unit-to-serve-its-vip-customers

In order to speed up the process and provide high quality services In a first-of-its-kind governmental initiative, Dubai Electricity and Water Authority (DEWA) launched its main Key Account Management section, which includes VIP customers’ unit. The new service aims to strengthen the strategic partnerships with DEWA’s major stakeholders through the allocation of dedicated account managers to speed up processes and provide high quality services according to the best standards while meeting their requirements to facilitate the completion of their transactions. This comes in the context of its relentless pursuit to raise the level of customer satisfaction, through the application of best practices that improve the quality of services provided to all customers and achieve its vision as a recognized world class utility. On this occasion, H.E. Saeed Mohammed Al Tayer MD & CEO of DEWA stated: DEWA continues its development at a steady pace and moves ahead with the implementation of vital projects to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, in implementing Dubai Government’s strategy aiming at promoting sustainable development and consolidating the position of Dubai as a worldwide financial, business and tourism hub”. “DEWA has adopted state-of-the-art programs and plans for improvement and development. We visited our main customers to enquire on their needs and involve them in our continuing development plans as well as facilitating the procedures and benefiting from their proposals and to meet their expectations. We also identified their expansion plans and future projects and the ways to secure their needs,” H.E added. The VIP customers’ section team representing the Customer Relations Department visited the strategic governmental partners in order to cater their needs and to better serve the public while keeping pace with the continued development of Dubai and serving all its residents. These visits will be complemented by other ones to encompass quasi-governmental institutions, major developers, educational facilities, hospitals, shopping centers and other vital facilities. The VIP customers’ section can be reached through e-mail: KAM@dewa.gov.ae and through the following numbers: 04-609-613/615/616/618 DEWA extended its customer services network of offices throughout Dubai, in order to reach the largest number of customers and facilitate the access to the services provided. DEWA opened a Customer Care Center at the headquarters of the General Directorate of Residency and Foreigners Affairs (DNRD) in addition to two centers at Dubai Municipality’s new Community Services building in Al TWAR and another one in Umm Suqeim. These centers will enable DEWA’s customers to pay their electricity and water bills, to register new customers, to pay and to refund deposits, to get meters examination requests and clearance certificates and other services provided by the customer service offices. DEWA will also open two new centers in the Gardens (Discovery Gardens) and in DEWA’s new building in Jebel Ali industrial area. On the other hand, DEWA has seven independent centers spread out in Dubai (Headquarters, Al Hudaiba, Al Wasl, Umm Ramool, Burj Nahar, Eyal Nasser and Al Reef Mall). DEWA also launched region’s first e-services including iPhone modern applications targeting a large segment of the customer, by providing easy and quick to take advantage of the services. These applications include many services such as GPS to locate customer’s centers, information pertaining to these offices including telephone numbers and working hours, and the ability to save and send data in “Business Card” format. Moreover, these applications allow them to communicate with DEWA through e-mails or by visiting DEWA’s website. It is noteworthy that DEWA provides regular payment channels through petrol stations such as ENOC and EPPCO, Emirates Post Offices, Etisalat and Banks’ payment machines, mpay through the website: mpay.dubai.ae, and through DEWA’s electronic portal (www.dewa.gov.ae).