dewa-offers-customer-services-at-13-locations-across-the-emirate

In line with its strategy to provide customers throughout Dubai with the best quality services, and facilitate service offerings to achieve customer highest levels of customer satisfaction and reliability, the Dubai Electricity and Water Authority (DEWA) is currently offering customer services at 13 different locations to meet the needs of both residential and commercial sectors. DEWA continuously adopts the most cutting-edge programmes, technology practices through an expert customer service team to provide top quality services, solutions, and innovations, which cater to the needs of more than 600,000 customers. “In line with our efforts as a sustainable world-class utility, DEWA is committed to improve water and electricity services to the most efficient and reliable levels. Therefore, we conduct regular surveys to better understand customers' requirements and needs, and continuously develop our customer service quality programmes to ensure our services are aligned with the highest international quality standards at all centres across Dubai,” said HE Saeed Mohammed Al Tayer, DEWA's MD and CEO. Located in various parts across the Emirate of Dubai, the 13 Customer Service Centres provide customers with a direct platform covering all water and electricity services. The centres’ locations offer the best solutions, and provide DEWA's services to a wide segment of customers, while saving their time and effort is essential for each interaction. “Our widespread Customer Care Centers are available at several government departments for multi-purpose visits of customers either to the neighbouring government authority or DEWA. These centers are significant in our strategic vision to offer our customers convenient services in several locations adjacent to their homes,” added Al Tayer. In 2010, DEWA launched five Customer Service Centres at different locations including Discovery Gardens, the General Directorate of Residency & Foreign Affairs (Headquarters), and Dubai Municipality-Al Twar Center. And in 2011, DEWA opened a new center in Jebel Ali Industrial Zone, in addition another centre within the building of the General Directorate of Residency & Foreign Affairs, and the Dubai Municipality's Al Manara Center. “Providing services and improving access to them is one of the most important priorities in our strategy to enhance customer service offerings. In case one of our customers could not reach our centres, they can contact our Customer Care Center, or utilise our online services, which provide 118 e-services, and promises add 28 new services in the coming future,” said Abdullah Al Hajri -EVP-Customer Services, DEWA. DEWA is implementing an expansion strategy to open more Customer Service Centers in several government buildings, in line with its strategic partnership with other government entities for better cooperation in the various business sectors. DEWA offers comprehensive and diverse services, including direct, phone and internet services. It was one of the first government authorities to provide e-services as part of its commitment as a sustainable world-class utility, which adopts the latest state-of-the-art technologies.