Dubai Electricity & Water Authority (DEWA) | ISO 18404 Certified for Lean Operations

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, was pleased with this certification as the first government organisation in the world. He noted that this certificate underlines DEWA’s commitment to its vision as a globally leading sustainable innovative corporation that has become a global role model for its operations and services. Al Tayer thanked the team at DEWA who worked on the submission to get this prestigious certification.

“We work in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to achieve the highest standards of excellence in all areas. We strive to achieve the Dubai Plan 2021, to make Dubai Government a pioneering and excellent government that is proactive and creative in meeting the needs of individuals and society as a whole. We are committed to developing effective solutions to the current and future challenges in energy. We also work to anticipate opportunities and promote innovation within a comprehensive system of integrated organisational work that puts excellence and good governance at the forefront of our priorities. This ensures the integration and sustainability of all our projects and services as well as enhances DEWA’s global competitiveness. We do this according to a vision that is based on innovation and creativity to improve the work system and ensure providing electricity and water services to over 900,000 customers in Dubai according to the highest levels of availability, reliability, quality and efficiency,” said Al Tayer.

"We are proud of this achievement, which confirms DEWA’s success in implementing the best global standards in managing and improving its operations and services. For us at DEWA, excellence is a never-ending journey. This certificate is a clear indication of the joint work of the different sectors and departments at DEWA to achieve the best results and the continuous pursuit of the highest levels of efficiency by adopting innovative mechanisms that improve the quality of services to make the life experience in Dubai the best in the world," said Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA.

The UAE, represented by DEWA, ranked first worldwide for the second consecutive year for Getting Electricity in the World Bank’s Doing Business 2019 report. This is another milestone in DEWA’s distinguished journey towards excellence, surpassing European and American utilities. DEWA reduced losses from electricity transmission and distribution networks to 3.3% compared to 6-7% in Europe and the US. Water network losses reduced to 6.5% in 2017, compared to 15% in North America, which is one of the best results in the world. DEWA also achieved the lowest customer minutes lost (CML) per year in the world of 2.39 minutes compared to 15 minutes by utilities in the European Union.