CHAT WITH RAMMASThe awards received by DEWA this year included: Best Industry Call Center (Utilities), Best Medium Call Centre, Best Call Center Manager, Best CX Company of the year 2019, and Best Problem Solver Award. The awards recognise organisations that fulfilled valuable achievements by applying best practices and improving business concepts and practices to attain customer satisfaction, with a special emphasis placed on gaining their trust.
DEWA is marching towards ensuring the continuation of positive outcomes and winning many prestigious awards in recognition of its efforts to enhance customer experience through the provision of smart services as well as launching programmes and initiatives aimed at consolidating and shaping the future in all sectors.
DEWA received The International Standard for Service Excellence (TISSE) certificate with a 98.3% score, the highest in the world. It also ranked first in the large Dubai Government Entities category for the second consecutive year with a score of 95%, according to the Smart Dubai’s Happiness Index.