26 September 2020
Dubai Electricity and Water Authority (DEWA) has received 10 local and international prestigious awards in 2020 so far. This adds to its record of achievements in sustainability; good governance; artificial intelligence, and corporate social responsibility.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said that DEWA’s success is a result of the visionary leadership of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE; HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; and HH Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces; for the UAE to be number one globally in all areas. Al Tayer added that DEWA’s achievements underline the competitiveness of Dubai and its global position. DEWA has done this by anticipating the future; using scientific planning, innovation, and a state-of-the-art infrastructure that meets the highest international standards. This is in addition to providing electricity and water services using the latest Fourth Industrial Revolution technologies, and disruptive technologies that deliver the highest levels of availability, reliability, efficiency, and sustainability.
DEWA Academy received the Hamdan bin Rashid Al Maktoum Award for Education-Supporting Institutions. DEWA Academy is one of the most important and pioneering initiatives that invest in youth and provides vocational qualifications for UAE Nationals.
DEWA also received two of the most important awards in the Global Good Governance (3G) Awards 2020 from Cambridge IFA in the UK. It received the 3G Leadership Award 2020, and HE Saeed Mohammed Al Tayer received the 3G Personality of the Year for good governance and sustainability. The two awards underline DEWA’s global position as a role model for utilities around the world in terms of good governance. They also highlight that DEWA’s governance model is keeping pace with rapid global changes using four main pillars: trust, accountability, transparency, and fair practices.
DEWA received the US SEAL (Government Sector), (Sustainability, Environment Achievement & Leadership) Awards for Environmental Initiatives due to the Mohammed bin Rashid Al Maktoum Solar Park, the largest single-site solar park in the world using the Independent Power Producer (IPP) model. The Solar Park has a planned capacity of 5,000MW by 2030, with investments of AED 50 billion.
DEWA’s efforts to engage society members in achieving sustainable development won a UK Peer Award for Commitment to Excellence. This was for its initiatives and programmes to engage customers and use the latest technologies at its Customer Happiness Centres. DEWA is the first government organisation to transform its Customer Happiness Centres to self-service centres by 100%. This enables its customers to complete their transactions using smart devices.
DEWA also received International CSR Excellence awards for Water Saving, Community Commitment, Volunteering, and Partnerships for its Advanced Metering Infrastructure-Water project and Zayed al Khair treatment camp in Bangladesh, and its overall voluntary work, which supports social, economic and environmental development efforts; and the Dubai Building Permit System initiative (DP). The awards also recognised its success in promoting a happy lifestyle in Dubai, its role a socially responsible government organisation, its efforts to consolidate giving; social solidarity, and humanitarian work around the world.
DEWA also won an AI Breakthrough Award for Transactional Robotics Innovation for its virtual employee Rammas. This uses AI and supports DEWA’s efforts to provide its services round the clock through several smart channels and platforms. It has answered about 3.6 million enquiries from January 2017 to mid-June 2020. DEWA’s smart adoption of its services reached 98% in Q2 of 2020. DEWA provides all its services on the website and smart app.
From 2015 to 2019, DEWA has won 277 prestigious awards including 162 international awards, 56 regional awards, and 59 local awards. This achievement reflects the recognition of award givers and experts to DEWA’s achievements and leadership in different areas, including innovation, sustainability, customer happiness, AI digital services, governance, HR, key activities, health, safety, environment, and corporate excellence.