15 November 2020
Dubai Electricity and Water Authority (DEWA) has added tracking and self-diagnostic services to enable customers to track their electricity and water consumption verification requests through DEWA’s smart app and website, and view the expected arrival time of DEWA’s technical team to conduct the necessary inspection. This is part of its efforts to consolidate sustainability and conservation. The smart service also sends SMS notifications after the inspection; including if any billing adjustment is required. Customers can also view the history of the request and DEWA’s action to resolve it.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, noted that DEWA continues to develop smart and digital services according to the highest international standards. This is in line with the Smart Dubai initiative launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to make Dubai the smartest and happiest city in the world. DEWA provides all its services on the website and smart app to save customers time and effort, enabling them to complete all their transactions easily anytime and anywhere.
The tracking and self-diagnostic service is part of the Smart Living initiative that DEWA launched recently. It includes several smart features to help customers monitor their electricity and water consumption and make smart decisions proactively, without having to reach out to DEWA. Customers can self-monitor their consumption by logging onto their accounts on DEWA’s website and smart app and updating their Consumption Pattern file. This enables them to track their consumption data and benefit from conservation tips which are tailored to each customer.
DEWA also provides the High-Water Usage Alert service as part of the Smart Response initiative. It helps customers discover possible leaks in their water connections, after the meter. The system sends instant notifications to customers if their smart meter system detects an unusual increase in consumption.