Dubai Electricity & Water Authority (DEWA) | DEWA displays innovative digital initiatives and advanced projects and programmes

Dubai Electricity and Water Authority (DEWA) displays a variety of its major projects and innovative digital initiatives at the 41st GITEX Technology Week, held at the Dubai World Trade Centre from 17-21 October 2021, at its stands at S2-J1 at Sheikh Saeed Hall. Besides its projects, DEWA will also display projects by its digital arm, Digital DEWA, and others by its subsidiaries.

“During GITEX Technology Week, DEWA shows its most prominent digital and innovative projects and services that have made it a global example of developing and implementing the highest standards and practices of excellence in all its activities and operational processes. This is outpacing the expectations of all our stakeholders and increasing their happiness, as well as supporting sustainability and preserving the environment and natural resources. DEWA’s vision is inspired by the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to upgrade Dubai Government’s services to create and implement today what other cities will be implementing a decade later, and in line with the UAE Centennial 2071 to make the UAE the world's leading nation. Thanks to its advanced digital infrastructure, which is part of the digital transformation map, DEWA won several local and global awards, most important of which is the Sheikh Khalifa Excellence Award in the Excellence Elite Category. DEWA received the 100% Paperless Stamp from Smart Dubai, in recognition of its success in completing the digital transformation of all its operations and services by 100%. DEWA also provides all its services on its website and smart app. DEWA has completed its electronic integration with more than 30 entities; while its smart transactions completed from 2017 until end of September 2021 stood at around 41 million transactions. On the other hand, the smart adoption of DEWA’s services reached 98.92% during Q3 2021.” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The DEWA stand at the GITEX Technology Week displays projects by its digital arm, Digital DEWA, including the Smart City Experience platform, a 4D experience for visitors to experience the multiple digital smart city technologies.

DEWA’s subsidiaries also highlight a group of their prominent services such as Moro Hub’s (Data Hub Integrated Solutions LLC) Managed & Professional Services, for the development and management of technical infrastructure; Cyber Security Services, which works around the clock to monitor and intercept cyber-attacks using the latest digital security; and the agile and secure Moro Hub Cloud Services, which is available in multiple domains. The cloud computing platform provides multiple cloud services on one platform compatible with the highest standards of Service Level Agreements.

DEWA also presents its InfraX services in infrastructure services and advanced communication and Internet of Things services, including the 5G network services that use the latest advanced computing solutions in the utility sector  DEWA also presents DigitalX projects, including Dropbox Applications, to send any shipment in homes securely without any human interaction; the Smart Access Application for DEWA substations to control access permits; and GoBe robots, which is used to communicate and provide remote customer service.

The DEWA stand also highlights its projects, such as the Green Charger. DEWA’s projects such as DEWA’s Green Charger. DEWA has 300 charging stations for electric vehicles in various locations across Dubai. DEWA provides the electric vehicle charging service to enable customers with DEWA accounts, and a Guest Mode for guest users to start charging their vehicles by scanning the QR code at DEWA Green Charger stations. DEWA allows all electric vehicle owners to use Green Charger services when they register at the RTA. As soon as the RTA registration is complete, DEWA instantly creates an electric vehicle account for them.

The Smart Living Initiative, which enables smart meter customers to monitor their electricity and water consumption, and receive annual, monthly, and daily consumption reports through DEWA’s smart app or website, with tips on reducing consumption. My Sustainable Living lets customers regularly compare and monitor their consumption with similar efficient homes in their area. The initiative also offers an ‘Away Mode, ’ for residential customers to monitor consumption, when away from home.

DEWA’s platform also highlights DEWA’s guaranteed management process via the Robotics Process Automation (RPA), with Emirates NBD. DEWA has changed the bank guarantee management process to become completely paperless. Another service is the automated scanning of DEWA’s domain, which allows and automated scan of the certification, and activities to identify potential problems related to accessing the domain dewa.gov.ae.

DEWA’s stand also displayed its pioneering initiatives. These include the Virtual Reality Training Simulator for Distribution Network Switches and Operations, which uses virtual reality technology to train field staff on various scenarios. Other projects demonstrated included GIS Advanced Analytics & Decision-Making Apps, People of Determination dashboard, and smart meter identification. The Drone Flight Hub system, called Flying Eagle, is an integrated, central system to manage drones, and data during operations, such as surveying warehouses, yards, main and sub-stations, power lines, and water pipes, to monitor the movement of materials and personnel to secure sites and prevent unauthorised entry.