Dubai Electricity & Water Authority (DEWA) | DEWA collaborates with du to provide special offers for new corporate customers

Dubai Electricity and Water Authority (DEWA) has provided its new corporate customers with special offers from du, the subsidiary of Emirates Integrated Telecommunications Company. Customers can receive these offers after submitting a request for the Activation of Electricity/Water (Move-in) service through DEWA’s channels.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted the importance of fruitful partnerships between the public and private sectors to provide a seamless experience for customers and provide value-added services as well as facilitate doing business and investments. This is in accordance with the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest and happiest city in the world.

“DEWA provides all its services through the website and smart app, according to the highest standards of reliability, availability, accountability, and sustainability. This enables customers to complete their transactions anytime and anywhere safely and easily. This also enables them to get real-time services round the clock to ensure their comfort and enhance their happiness. Smart adoption of DEWA’s services has reached 98.89% in the final quarter of 2021. DEWA’s efforts in stakeholder happiness was crowned by achieving for the third year in a row, the first global position in implementing the requirements of the International Customer Experience Standard (ICXS). DEWA achieved 100% in the updated International Customer Experience Standard. This is the highest score worldwide in the updated ICXS2019. DEWA also scored 97.9% in the Instant Customer Happiness Index 2021 by Dubai Digital Authority. Moreover, DEWA scored more than 90% in the Happiness Index for the Government of Dubai customers, conducted by the Dubai Government Excellence Program 2021,” said Al Tayer.

“The emerging digital initiatives and platforms launched by the Government of Dubai to simplify new company establishment have especially stimulated the economic activity of small enterprises. As these enterprises are rapidly seeking to implement a digital footprint, they need all the support they can get to advance long-term growth. At du, we offer business solutions that enable small establishments to establish their digital presence with our connectivity and ICT solutions. Any DEWA business customer that occupies business premises will receive a special telecom offer from du when they activate their utility connection. Customers will be able to access this exclusive opportunity and select attractive mobile and fixed offers online. By approaching customers promptly in the midst of Move-in, we provide awareness for available solutions at hand for customers to choose the best available telecom packages and services,” said Fahad Al Hassawi, CEO of du.