Dubai Electricity and Water Authority (DEWA) | EV Charging

EV Charging

Service Description

This service enables customers that have DEWA EV account(s) as well as Guest Users (not registered in DEWA EV account service) to charge their electrical vehicles by scanning the QR code placed on DEWA Green Charger stations available across Dubai. In addition registered customers can charge their vehicles using the EV Green Charger Card received from DEWA.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • N/A

Service Requirements

  • To use this service please login to your DEWA Online User ID /UAEPass if you have EV account with dewa or create new EV account.
    For Guest Mode Users:  No registration is required.

Service Steps & Procedures

If you are registered EV account customer, you can choose from the below methods to charge your EV:


1. DEWA Smart App: 
  • Scan the QR code on the EV Green Charger station using DEWA smart app
  • You will be directed to the EV Green Charger details page
  • Log-in to your DEWA Online User ID /UAEPass
  • Select EV account and follow instruction

2. Smart Device Camera:

(Please ensure to download DEWA Smart App on your smart device to benefit from free charging for non-commercial EV accounts customers till 31-December-2021)
  • Scan the QR code on the EV Green Charger station from your smart device camera
  • You will be directed to Green Charger details page
  • Log-in to your DEWA Online User ID /UAEPass
  • Select EV account and follow instructions



3. EV Green Charger Card: 
  • Scan your EV Green Charger card on the card reader placed on the EV Green Charger station and follow instructions




If you are Guest Mode User (not registered in DEWA EV account service), you can choose from the below methods to charge your EV:


1. DEWA Smart App: 
  • Scan the QR code on the charging station using DEWA smart app.
  • You will be directed to Green Charger details page
  • Choose “Continue as a Guest” on the log-in page
  • Fill the form for the Guest Mode: Full name, email ID, Mobile number and EV plate number
  • Verify and confirm the email address by the OTP sent
  • Select the preferred charging package
  • Proceed to payment through the selected payment methods: Credit/Debit card | Apple pay | Noqodi and follow the instructions


2. Smart Device Camera: 
  • Scan the QR code on the charging station from your smart device camera
  • You will be directed to Green Charger details page 
  • Fill the form for the Guest Mode: Full name, email ID, Mobile number and EV plate number
  • Verify and confirm the email address by the OTP sent
  • Select the preferred charging package
  • Proceed to payment through the selected payment methods: Credit/Debit card | Apple pay | Noqodi and follow the instructions

Service Fees

 Consumption Fees for Registered EV Accounts Users:

  • Individual (non-commercial): Free up to 31 December 2021.
  • Business (Commercial): AED29 Fils per KW  
  • Government: AED29 Fils per KW  

*VAT will be charged as applicable

Charging Packages for Guest Mode users:

EV Green Charger Guest Mode Users can start charging instantly without registration through scanning QR Code placed on the Green Charger Stations and select from below charging packages and pay for the EV one time use package.

S.No Charger Type Charging Package Consumption Fees Including Vat 5% (AED)
1
Sl No
WALLBOX/PUBLIC
Charger Type
30 (Minutes)
Charging Package
3.35 (AED)
Consumption Fees Including Vat 5% (AED)
2
Sl No
WALLBOX/PUBLIC
Charger Type
60 (Minutes)
Charging Package
6.7 (AED)
Consumption Fees Including Vat 5% (AED)
3
Sl No
WALLBOX/PUBLIC
Charger Type
90 (Minutes)
Charging Package
10.05 (AED)
Consumption Fees Including Vat 5% (AED)
4
Sl No
WALLBOX/PUBLIC
Charger Type
120 (Minutes)
Charging Package
13.4 (AED)
Consumption Fees Including Vat 5% (AED)
5
Sl No
FASTCHARGER50-AC (43KW)
Charger Type
30 (Minutes)
Charging Package
6.55 (AED)
Consumption Fees Including Vat 5% (AED)
6
Sl No
FASTCHARGER50-AC (43KW)
Charger Type
60 (Minutes)
Charging Package
13.09 (AED)
Consumption Fees Including Vat 5% (AED)
7
Sl No
FASTCHARGER50-DC
Charger Type
30 (Minutes)
Charging Package
7.61 (AED)
Consumption Fees Including Vat 5% (AED)
8
Sl No
FASTCHARGER50-DC
Charger Type
60 (Minutes)
Charging Package
15.23 (AED)
Consumption Fees Including Vat 5% (AED)
9
Sl No
FASTCHARGER150-DC
Charger Type
30 (Minutes)
Charging Package
22.84 (AED)
Consumption Fees Including Vat 5% (AED)
10
Sl No
FASTCHARGER150-DC
Charger Type
60 (Minutes)
Charging Package
45.68 (AED)
Consumption Fees Including Vat 5% (AED)

Service Channels

  • 24/7 through DEWA EV Green Charger Stations through the following DEWA Smart App / Smart Device Camera / EV Green Charger Card (for registered EV accounts customers).
  • To view EV Green Charger Locations click.

Service Delivery Time

  • Registered EV accounts customers can start charging within 1 hour after completing the registration process through scanning QR Code placed on the Green Charger Stations. 
  • EV Green Charger Card will be delivered within 3 working days post registration. 
  • EV Guest Mode Users can start charging without registration through scanning QR Code placed on the Green Charger Stations.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
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We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

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Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.