EV Charging

This service enables customers that have DEWA EV account(s) as well as Guest Users (not registered in DEWA EV account service) to charge their electrical vehicles by scanning the QR code placed on DEWA Green Charger stations available across Dubai. In addition registered customers can charge their vehicles using the EV Green Charger Card received from DEWA.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• N/A

Service Partners

• N/A

Package

• N/A

Service Limitations

• N/A

Note: Customers should follow the instructions provided on the DEWA website and smart app to ensure safe and efficient charging. Forcefully removing the cable can cause damage to both your vehicle and the charging station, so please follow the instructions carefully. In case of emergency, please call 991.

Disclaimer: DEWA shall not be liable for any loss or damage to customer assets incurred during the use of DEWA’s public EV chargers.

• To use this service please login to your DEWA Online User ID /UAEPass if you have EV account with dewa or create new EV account.
  For Guest Mode Users:  No registration is required.

• Scan the QR code on the EV Green Charger station using the DEWA smart app
• You will be directed to the EV Green Charger details page
• Log-in to your DEWA Online User ID /UAEPass
• Select EV account and follow instruction

• Scan the QR code on the EV Green Charger station from your smart device camera
• You will be directed to the Green Charger details page
• Log-in to your DEWA Online User ID /UAEPass
• Select EV account and follow instructions

• Scan your EV Green Charger card on the card reader placed on the EV Green Charger station and follow instructions
  
   

• Scan the QR code on the charging station using the DEWA smart app
• You will be directed to the Green Charger details page
• Choose “Continue as a Guest” on the log-in page
• Fill the form for the Guest Mode service: full name, email ID, mobile number and EV plate number
• Verify and confirm the email address by the OTP sent
• Select the preferred charging package
• Proceed to payment through the selected payment methods: Credit/debit card or Apple Pay and follow the instructions.
  Note: The amount will be held temporarily, and users will be charged based on actual consumption after charging is completed.

• Scan the QR code on the charging station from your smart device camera
• You will be directed to the Green Charger details page 
• Fill the form for the Guest Mode service: full name, email ID, mobile number and EV plate number
• Verify and confirm the email address by the OTP sent
• Select the preferred charging package
• Proceed to payment through the selected payment methods: Credit/debit card or Apple Pay and follow the instructions.
  Note: The amount will be held temporarily, and users will be charged based on actual consumption after charging is completed.

 Consumption Fees for Registered EV Accounts Users:

• Individual (non-commercial) and Business (commercial): D 500/-.
• Government: Exempted from Security Deposit

• Individual (non-commercial) and Business (commercial): D 20/-. (VAT applicable)
• Government: D 20/-. (VAT applicable)

• Individual (non-commercial), Business (commercial) and Government: 
  • AC charging: 0.7 D/kWh + VAT
  • DC charging: 1.2 D/kWh + VAT

• 24/7 through DEWA EV Green Charger Stations through the following DEWA Smart App / Smart Device Camera / EV Green Charger Card (for registered EV accounts customers).
• Dubai Now App (for Individuals only)
• To view EV Green Charger Locations click.

• Registered EV accounts customers can start charging within 1 hour after completing the registration process through scanning QR Code placed on the Green Charger Stations. 
• EV Green Charger Card will be delivered within 3 working days post registration. 
• EV Guest Mode Users can start charging without registration through scanning QR Code placed on the Green Charger Stations.

1. What is the Electric Vehicle (EV) Green Charger Initiative?

The Electric Vehicle (EV) Green Charger Initiative is a Dubai Electricity and Water Authority (DEWA) programme launched in support of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai one of the world’s smartest and happiest cities while promoting sustainable transport. The initiative aims to provide public EV charging infrastructure across Dubai to enable the rapid adoption of electric mobility.

The initiative supports the Dubai Clean Energy Strategy 2050, which targets 100% clean energy by 2050, and the Dubai Green Mobility Strategy 2030, which mandates the promotion of green and sustainable transport solutions and the expansion of EV adoption. It also contributes to the Dubai Net Zero Carbon Emissions Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative, supporting Dubai’s transition towards low carbon mobility.

2. What progress has been achieved since the launch of the EV Green Charger initiative?

Since its launch, the EV Green Charger initiative has progressed from a pilot concept into a well established and widely accessible charging ecosystem across Dubai. The initiative has moved through multiple development phases, expanding its geographical coverage and integrating both DEWA owned and licensed charging point operators to ensure broader availability and reliability for electric vehicle users. Over time, the initiative has evolved beyond infrastructure deployment to focus on operational maturity, user accessibility and alignment with Dubai’s sustainability and clean mobility objectives. The growing network of charging facilities supports the increasing adoption of EVs and contributes to reducing carbon emissions while promoting environmentally friendly modes of transport across the emirate. The initiative remains dynamic, with continuous enhancements and expansions in line with demand and technological advancements. For the most up to date information on charging locations and availability, users are can check EV Green Charger locations across the emirate of Dubai on DEWA’s official website, under the section titled EV Green Charging Stations, as well as on the DEWA smart app.

3. What regulations are in place regarding the establishment and installation of EV charging stations in Dubai?

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, issued Directive Number 1 of 2017 on the establishment and installation of EV charging stations in Dubai. This directive states that all public and private organisations and developers in Dubai must get approval from DEWA before establishing, installing, operating or maintaining any EV charging station. In turn, DEWA will coordinate with Dubai Municipality (DM) and the Roads and Transport Authority (RTA) to ensure that EV charging stations meet the technical requirements and standards adopted by the relevant authorities.

The Supreme Council of Energy issued Directive Number 1 of 2016 to set a target for the government for at least 10% of all newly purchased cars to be electric or hybrid between 2016 to 2020. The proportion of electric and hybrid cars rose to 2% in 2020 and is expected to increase to 10% by 2030.

Moreover, in 2020, the Dubai Supreme Council of Energy issued Directive Number 2 of 2020, which updated the targets regarding the purchase of green vehicles by Dubai Government entities. The directive increased the annual government procurement target for EVs and hybrid vehicles to 20% starting from 2025, with a further increase to 30% expected to start from 2030.

4. How does this initiative support the sustainable development of Dubai?

The EV Green Charger Initiative supports the sustainable development of Dubai by contributing to the Dubai Clean Energy Strategy 2050. The initiative also supports the Dubai Green Mobility Strategy 2030, which mandates the promotion of green and sustainable transport solutions, particularly an increase in the adoption of electric and hybrid vehicle. Through the deployment of EV charging infrastructure across Dubai, the initiative plays a critical role in operationalising this strategy and accelerating the transition towards cleaner mobility.

This effort is a vital step towards supporting the Dubai Net Zero Carbon Emissions Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative.

5.What is the current status of EV Green Charger station deployment, and where can they be found?

DEWA has launched EV Green Charger stations across various locations in Dubai, creating a citywide charging network to support the growing adoption of EVs. The network includes both single-outlet and multi-outlet chargers. All EV Green Charger station locations are published and regularly updated on DEWA’s official website under the EV Green Charging Stations, as well as on the DEWA’s smart app, allowing users to easily locate available charging points across Dubai.

In addition, Licensed Charge Point Operators (CPOs) are also deploying charging stations across Dubai under DEWA’s regulatory and licensing framework, which further expands charging accessibility for EV users. Please visit https://www.dewa.gov.ae/en/builder/useful-tools/regulatory-framework-for-ev-charging-infrastructure page for more information.

6. What is a Charge Point Operator (CPO)?

Any person other than DEWA and DEWA’s subsidiaries operating public charging equipment.

A CPO is a company licensed by DEWA to operate and manage public EV charging stations in Dubai. Please visit https://www.dewa.gov.ae/en/builder/useful-tools/regulatory-framework-for-ev-charging-infrastructure for more information..

7. What are the different types of EV Green Chargers found across Dubai?

DEWA has installed four types of chargers – ultra-fast, fast, public and wall-box:

• Ultrafast Charger (150 kW DC with type 2 socket)
• Fast Charger (43 kW AC with Type 2 socket, 50 kW DC CHAdeMO and Combo CCS sockets). Most of these are installed at petrol stations
• Public Charger (2 x 22 kW AC, with double Type 2 socket)
• Wall-Box (22 kW AC, with single Type 2 socket)

For more information, please visit the EV Green Charger page.

8. Where will I find assistance in using EV charging stations?

Customers can contact DEWA’s customer care centre on 04 601 9999. Moreover, the charging points are user friendly and come with instructions on how to use them. Know more about EV Chargers Types & Instructions..

9. When are the EV charging stations available for use?

The EV Green Chargers located at the DEWA Customer Happiness Centres are available 7:30am to 12am every Sunday to Saturday.

However, charging stations located at petrol stations are available on a 24/7 basis. Please visit the EV Green Charging Stations page for locations.

10. Where can I purchase an EV in Dubai and at what cost?

Please contact car dealerships for availability and costs since the prices vary for vehicles.

11. What is the typical range of an EV?

The range of an EV depends on battery capacity and type of vehicle; typically, it ranges from 200km to 700km.

12. What is a plug-in hybrid vehicle?

A plugin hybrid vehicle has a regular petrol engine, with an additional electric motor. This vehicle can run on either petrol, batteries or both at the same time. It also has a plug for charging on-board batteries and can run in full electric mode with a limited range.

13. Can anyone use DEWA’s EV Green Chargers?

For registered EVs in Dubai, DEWA will create an EV account instantly once the customer registers the electric vehicle with Dubai’s Roads and Transport Authority (RTA). They can use the charging stations within an hour of vehicle registration. Alternatively, customers can also create an EV account through DEWA’s website or smart app or through the interactive voice response (IVR) at DEWA’s Customer Care Centre. DEWA also will issue EV Green Charger Card and deliver it to customers within three working days from creating the EV account.

DEWA caters to all motorists who drive an EV in the UAE, including local and international visitors, by allowing them to charge their vehicle through DEWA’s Guest Mode feature. They can access this feature by scanning the QR code on the charging station and following the steps on their device.

14. How can I tell when my EV is completely charged?

Check the display on our charging station or battery charge indicator on your vehicle’s display. Either one will tell you when your charging session is complete.

15. Can I discontinue the charging process before it is complete?

Yes. You can stop the charging session at any time by following the instructions on the charger.

16. Can I charge the battery even if it is not empty?

Yes, an EV’s battery management system actively manages the delivery of the charge to ensure the maximum lifespan of the battery. Just plug it in and let the car do the rest.

17. What do I do if the charger does not work when I place my EV Green Charger Card in front of the charger’s card reader or if scanning the QR code is not working?

You can contact DEWA via:

• DEWA’s Customer Care Centre on 04- 601 9999.
• The HAYAK Service: Online text chat with option of video chat available on DEWA’s website and smart app.

18. What precautions should customers be aware of when using EV Green Chargers?

Customers should follow the instructions provided on the DEWA website and smart app to ensure safe and efficient charging. Forcefully removing the cable can cause damage to both your vehicle and the charging station, so please follow the instructions carefully. In case of emergency, please call 991.

Disclaimer: DEWA shall not be liable for any loss or damage to customer assets incurred during the use of DEWA’s public EV chargers.

19. Where can I get access to EV charging stations outside Dubai?

Currently, DEWA only provides the EV Green Charger network within Dubai.

20. How much does it cost to charge an EV?

The cost of charging an EV depends on the capacity of the battery and the use by the driver. Starting 30th September 2024, as per the Cabinet Decision No 81 of 2024, registered users of the EV Green Charger service will be charged AED 0.7/kWh + VAT for AC charging at public charging stations and AED 1.2/kWh + VAT for DC charging, which is a great saving compared to fuel-powered cars.

DEWA has also provided a new feature called Guest Mode for non-registered customers who wish to use the EV Green Charger service and they can choose from several charging packages based on the charger type and duration. They can access this feature by scanning the QR code on the charging station and following the steps on their device.

21. Can I instal an electric vehicle charger at home? How much does it cost?

Home chargers can be installed by a third party at customers’ premises, behind the customers’ meter, in the same manner as other home appliances. DEWA-approved electrical contractors should be used for the installation of any electrical equipment within the emirate of Dubai, including home charging stations. When charging an EV at home, the electricity used is added to the normal DEWA bill at standard residential electricity rates.

22. How will I be billed when using the charging stations?

Registered customers that use DEWA’s EV Green Charger stations will be billed on monthly basis and they can pay using the payment methods provided by DEWA.

23. What documents are required to register with DEWA?

• For individuals outside Dubai, you need to provide your Emirates ID and vehicle licence.
• For individuals outside the UAE, you need to provide your passport and vehicle licence.

24. Can I use my card for more than one vehicle?

Yes, but any use of the card will be charged to the card owner when applicable.

25. I sold my car. What do I need to do to deactivate my EV Green Charger account?

You need to apply for deactivation of your EV Green Charger account to receive your final bill, through the ‘Deactivate EV Green Charger Account’ link on DEWA’s website and smart app, or through the Customer Care Centre’s IVR service, available on 04 601 9999.

Accordingly, the EV Green card will be deactivated after final bill is issued.

26. Are there any costs involved when registering?

Fees are applicable as following:

A. Security Deposit:

• AED 500 for individuals (non-commercial) and businesses (commercial)
• Government entities are exempted from paying the security deposit

B. Delivery Charges:

• AED 20 for individuals (non-commercial) and businesses (commercial)
• AED 20 (VAT applicable) for government entities

C. Consumption fees:

* Individuals (non-commercial), businesses (commercial) and government entities:

• AC charging: AED 0.7/kWh + VAT
• DC charging: AED 1.2/kWh + VAT

27. Can I merge my existing consumption electricity bill with my electric vehicle bill?

At the moment, these bills are being kept separate.

28. I closed my DEWA electricity and water account and I have an excess amount due. Can I transfer the excess amount to my EV account number and vice versa?

Yes, you can transfer the excess amount to your other account under the same Business Partner.

29. What should I do if my EV Green Charger card is lost or damaged, or if I have any problem while charging?

You can do one of the following:

• Call our customer care centre on 04 601 9999
• Email us at customercare@dewa.gov.ae
• Use the HAYAK service
• You can also charge your EV without the physical card. Just scan the QR code on an EV Green Charger station using DEWA’s smart app.

30. How can I access the EV Green Charger User Dashboard?

DEWA launched the EV Green Charger User Dashboard to help customers better manage their EV Green Charger services. The dashboard enables customers to easily track their charging and consumption data through DEWA’s website or smart app.

The dashboard provides customers with a complete record of bill payments, consumption information, charging transactions, dates and access to exclusive discounts from the DEWA Store. It also allows customers to manage multiple EV Green Charger cards, pay their bills and locate the nearest DEWA EV Green Charger station from a total of more than 400 across Dubai.

31. What is the procedure to instal a DEWA EV charging station at your premises?

For more information on the procedure and the steps to be taken, please contact the Customer Care Centre on 04 601 9999 or through email on customercare@dewa.gov.ae.

32. What is Guest Mode and who can use it?

Guest Mode is a DEWA service that allows non-registered EV Green Charger users to charge their vehicles. Users may select a preferred charging duration from the available estimated options and complete payment accordingly.

Note: The amount will be held temporarily, with users billed on actual consumption after the charging session is complete.

33. Are international credit cards accepted under the Guest Mode feature?

Yes, international credit cards are accepted.

34. How can I receive my payment receipt, one-time charging tracking number and invoice under Guest Mode?

Payment receipt with tracking number and invoice are sent to the customer by email.

35. What do I do if I face issues when applying for the service?

Please visit our Support page for assistance.

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