This service deactivates electricity and water from the premises.
Service Category & Type
Electricity/ Water Supply Customers (Consumers)
This service deactivates electricity and water from the premise.
* “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai
* “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai
Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.
Information Collection and Usage:
DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:
We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.
DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.
Security of Transactions:
Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.
Links to third-party websites:
DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.
If you doubt that your privacy is being compromised, follow these steps immdediately:
What are Cookies?
DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity. DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.
3rd Party Cookies:
DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.
DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.
1. How can I submit online for Final Bill?
To request a Final Bill , 'Final Bill Request (Move out)’ page.
2. Are any attachments required while submitting an 'online Request for Final Bill application?
Required for companies only: Request letter on company’s letterhead duly signed and stamped is required to be attached (applicable only for credit balance cases other than Security Deposit).
3. What rules do I have to follow while filling in the online Request for Final Bill?
Required fields must be filled in (required fields are either in red or marked with an asterisk *).
4. How will I know if there are data entry errors for my submitted Request for Final Bill application?
Error messages will appear before the form can be submitted.
5. What happens when I successfully submit the Request for Final Bill?
The request will go to the concerned department and will be processed accordingly.
6. Is there any discount for Thukher and Sanad cardholders on De-activation charges?
Thukher and Sanad cardholders are entitled to a 50% discount on De-activation charges.
7. How can I get more information?
For more information about this service please visit 'Help & Support' page.