Dubai Electricity and Water Authority (DEWA) | Request for De-activation of Electricity/ Water (Move-out)

Request for De-activation of Electricity/ Water (Move-out)

Service Description

This service deactivates electricity and water from the premises.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply Customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • Integration with RERA Tenancy contract termination.
  • Integration with Smart Dubai Government for online payment.

Service Partners

  • N/A


  • N/A

Service Limitations

  • All previous DEWA bills to be paid in full before requesting Move out.

Service Requirements

  • Move Out date and time
  • Mobile number
  • Payment of dues (if required)
  • Emirates ID No.

Service Steps & Procedures

  • Submitting request for Move Out.
  • Getting a Notification number through Email and SMS for tracking of request.
  • Disconnection of water and electricity supply.
  • Receiving Final Bill.
  • Paying Final Bill, if required.
  • Receiving refunds, if any, through IBAN transfer/ Western Union/ cheque via courier.

Journey Map

This service deactivates electricity and water from the premise.

Individual - Local
Individual - Expat
Journey Steps
Getting Service Information
  • I search for information related to deactivation of utilities' services including Electricity & Water
Applying for the Service
Smart channels
  • I log-in/register on DEWA Website/Smart App OR I proceed with One-Time-Password OTP authentication
  • I pay the outstanding amount (if any) and proceed
  • I fill-in "Deactivation of Electricity and Water" application, specify the deactivation date and time, and choose the refund method (If applicable), then I submit the request
Customer Care Center
  • I contact DEWA Customer Care Center to request for deactivation of electricity and water, choosing disconnection date and time and selecting the preferred refund method (if applicable)
  • I visit any of DEWA payment channels to pay the outstanding amount (if any)
Customer Happiness Centers (Self-Service)
  • I visit one of the CHCs Self-Service & park my car in one the parking spaces available
  • I visit any of virtual screens available at the center
  • I log-in/register on DEWA Website/Smart App OR I proceed with OTP authentication
  • I pay the outstanding amount (if any) and proceed
  • I fill-in "Deactivation of Electricity and Water" application, specify the deactivation date and time, and choose the refund method (If applicable), then I submit the request
Interaction During Processing
  • I receive acknowledgment via registered Email/SMS with a reference number for the request
  • Once electricity and water is deactivated, I receive the final green bill through email
  • I pay the balance amount after deducting the final bill amount from the security deposit (in case the final bill amount exceeds the security deposit amount)
Completing Service Interaction
  • Once final bill is cleared, I receive my clearance certificate
  • I collect the refund (if any) through the selected channel

Service Fees

De-activation Charges

  • AED 100 for disconnecting electricity and water (small meters).
  • AED 300 for disconnecting Electricity and water meters (large meters).
  • AED 10 for knowledge fee
  • AED 10 for innovation fee
  • Thukher and Sanad cardholders (UAE nationals) are entitled to 50% discount on De-activation charges*

* “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

* “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

Service Channels

  • Customer Happiness Centres (Self-Service)  
  • 24/7 though DEWA website ( and DEWA Smart App
  • DEWA Customer Care Centre (through Interactive Voice Response)

Service Delivery Time

  • Final Bill will be sent via Email and SMS within 24 business hours from the disconnection date requested.
  • Clearance certificate will be sent automatically with the final bill if there are no outstanding dues.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

    1. Close all browsers
    2. Change your password immediately
    3. Inform us by email on or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.

Frequently Asked Questions

1. How can I submit online for Final Bill?

To request a Final Bill , 'Final Bill Request (Move out)’ page.

2. Are any attachments required while submitting an 'online Request for Final Bill application?

Required for companies only: Request letter on company’s letterhead duly signed and stamped is required to be attached (applicable only for credit balance cases other than Security Deposit).

3. What rules do I have to follow while filling in the online Request for Final Bill?

Required fields must be filled in (required fields are either in red or marked with an asterisk *).

4. How will I know if there are data entry errors for my submitted Request for Final Bill application?

Error messages will appear before the form can be submitted.

5. What happens when I successfully submit the Request for Final Bill?

The request will go to the concerned department and will be processed accordingly.

6. Is there any discount for Thukher and Sanad cardholders on De-activation charges?

Thukher and Sanad cardholders are entitled to a 50% discount on De-activation charges.

7. How can I get more information?

For more information about this service please visit 'Help & Support' page.