Dubai Electricity and Water Authority (DEWA) | Request for Transfer of Electricity/ Water (Move-to)

Request for Transfer of Electricity/ Water (Move-to)

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Service Description

This service transfers electricity and water from one to another premises within Dubai as per customer’s needs.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/Water Supply Customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • (RERA) Real Estate Regulatory Authority (RERA) - (Dubai Land Department)

Service Partners

  • Real Estate Management Companies (through Government Integration between DEWA and Land Department).
  • Dubai Land Department authorized offices.

Package

  • N/A

Service Limitations

  • Settling the outstanding dues, if any, for existing premises before applying for Move To.
  • Customers have to pay security deposit, if required.

Service Requirements

  • Move Out Premise number.
  • Move Out date and time.
  • Move in Premise number.
  • Contract account number for your existing premises from which you are planning to Move out .
  • Ejari number for Move-in premise, if service is applied via DEWA channels (for non – free Zone tenants)
  • Trade License for other than Department of Economic Development Customer
  • Title Deed for new premises (For Owners)
  • Passport Image/Emirates Id No. for (GCC Nationals/Investors)

Service Steps & Procedures

  • Settling the outstanding dues, if any, for existing premises before applying for Move To.
  • Paying Security Deposit, if required
  • Submitting request for Move To.
  • Getting a Notification number through SMS and/or Email for tracking of request.
  • Connecting the Electricity & Water supply for Move in premises.
  • Disconnecting the Electricity & Water supply for Move out premise. on customer specified date.
  • Getting Final Bill for Move out premises.

Service Fees

  • AED 200 for activation and deactivation Electricity & Water (small meters).
  • AED 600 for connecting and disconnecting Electricity & Water (large meters).
  • AED 10 for registration for activation.
  • AED 20 for knowledge fee.
  • AED 20 for Innovation fee for activation and deactivation of electricity/water.
  • Thukher and Sanad cardholders (UAE nationals) are entitled to 50% discount on Activation and De-activation charges*

* “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

* “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

Service Channels

  • 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • Customer Happiness Centres (Self Service) - as per working hours
  • Customer Care Centre (through Interactive Voice Response)
  • Real Estate Management Companies (through Government Integration between DEWA and Land Department).
  • Dubai Land Department authorized office

Service Delivery Time

  • Depends on dates selected by customers for Move out (Within 15 hours for Move-in – subject to required Security Deposit payment/ transfer and 24 hours for Move-out from the date provided).

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

    1. Close all browsers
    2. Change your password immediately
    3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.


Frequently Asked Questions

1. What is Move-To Service? 

Move-To is a new service for customers shifting from one premises to another premises within Dubai.

2. Why is Move-To service easy and convenient for customers? 

With Move-To service, customers can get move –in (Activation of Electricity & Water) service and move-out (Final Bill) service in one interaction point.

3. How can I submit Move To requests? 

You can submit Move-To request mentioning the below fields;

   -   Ejari number for new premises
   -   New premises number
   -   Move in date
   -   DEWA Contract account number for existing premises
   -   Move out date

4. What is Move-out date? 


   -   Move-in date is the date on which you want your electricity & water supplies to get reconnected in your new premises.

5. Which categories of customers can use the Move-To Service? 

Move to service covers residential and commercial categories, keeping in mind that they can shift only within the same category, i.e. Move to from residential to residential premises only and commercial to commercial premises only

6. Do I need to pay DEWA Security Deposit for new premises in Move-To Service? 

   a)   No, you are not required to pay, if Security Deposit in your existing premises is sufficient to cover required Security Deposit in your new premises. Your Security Deposit from existing premises will be transferred to your new premises.

   b)   You will be required to pay the difference of Security Deposit to have required amount of Security Deposit in your new premises, if shifting from Flat to Villa or the Security Deposit in your existing premises is less the required Security Deposit for the new premises

7. What are the pre-requisites for Move-To Service? 

You will be required to settle the outstanding dues if any on the existing premises before applying for the Move-To service

8. Do I need to apply for refund of DEWA Security Deposit for Move-out account? 

No, you are not required to apply for refund of DEWA Security Deposit, as your DEWA Security Deposit will be moved to your new premises.

9. Do I need to settle the Final Bill amount for the premises from which I moved-To? 

Yes, you are required to settle the final bill amount for the premises from which you moved-To.

10. Do I need to submit Ejari for Move-To service? 

Yes, Ejari contract for the moving in to new premises is mandatory.

11. Can I get Move to service at Real Estate Management Companies / Dubai Land Department authorized offices?

No, you are not required to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized offices for issuance of Ejari. You will only need to provide the DEWA 9 digit premises number (displayed on the door of each premises)

12. Do I need to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized offices for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized office for issuance of Ejari. You will only need to provide the DEWA 9 digit premises number (displayed on the door of each premises)