This service consists of updating customer’s personal information with DEWA such as mobile number, email address, PO Box number etc. in order to ensure receipt of monthly bills and notifications as per the customer’s updated contact information, in addition to update premise type and landlord information.
Service Category & Type
Electricity/ Water Supply Customers (Consumers)
This service consists of updating customer’s personal information with DEWA such as mobile number, email address, PO box number etc. in order to ensure receipt of monthly bills and notifications as per customer’s updated contact information. It also includes update premise type and landlord information.
Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.
Information Collection and Usage:
DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:
We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.
DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.
Security of Transactions:
Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.
Links to third-party websites:
DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.
If you doubt that your privacy is being compromised, follow these steps immdediately:
What are Cookies?
DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity. DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.
3rd Party Cookies:
DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.
DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.
How can I update my contact details with DEWA?
• Kindly login to your online profile, then visit 'Update Customer Information' page.
• Select your desired Contract Account (in case you have Multiply Contract Accounts).
• You may enter your new details and click “Update”.
Alternately, you may call 04-6019999 or email at email@example.com to update your details.
What are the charges for Customer Information update?
• All customer information updated through your online profile are FREE OF CHARGE.
• However, P.O.Box update requested through Email/Walk-In is liable for address change charge of AED 10.
For further details kindly call us on 04-6019999 or visit the 'Help & Support’ page.
How can I get more information?
Visit 'Help & Support' page.