Update Customer Information - DEWA

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Update customer information

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Update Customer Information

This service consists of updating customer’s personal information with DEWA such as mobile number, email address, PO Box number etc. in order to ensure receipt of monthly bills and notifications as per the customer’s updated contact information.

Fees:

  • Free of charge, if using the DEWA website or smart app.
  • Free for Thuker and Sanad cardholders.

Log in / Registration:

  • Required for online requests.
  • Not required for requests made through Customer Care Centre.

Estimated Delivery Duration:

Immediate Update for requests through Online / Smart Application.


Online Procedure

Procedure through website and smart app:

Customer may instantly update his/her information by filling the required fields and submitting the information:

Procedure through Customer Care Centre:

  • Sending email to Customer Care Centre with the new information customer wants to update to customercare@dewa.gov.ae .
  • Customer will receive reference number through email and SMS to review service status.
  • Information will be updated within 3 days.