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Methods of Payment

Payment of monthly bills for electricity or water consumption charges.

  • Smart Services:

DEWA offers a variety of smart ways in which you can pay your bill, which run on Apple iOS, Android, Blackberry OS, and Windows OS systems.

The DEWA application can be downloaded from the sites:

itunes store

Google play store

Black Berry store

Windows store

  • DEWA Website (ePay):

You can pay your bill online conveniently on DEWA’s safe and secure website at https://www.dewa.gov.ae at no extra cost. We accept VISA, Master Card, Diners Club, JCB card and Unionpay credit cards.

  • Pay via Mobile – SMS (mPay):

You can pay your bill by sending an SMS via your mobile phone. Register at https://mpay.dubai.ae to activate this service.

Note:

You can also activate the Auto Payment feature to automatically deduct the DEWA bill amount from your credit card every month.




  • DEWA Customer Happiness Centers:
  • Head Office (Za’abeel East)*.
  • Al Hudaiba Customer HappinessCenter*.
  • Al Wasl Customer Happiness Center*.
  • Umm Ramool Customer Happiness Center*.
  • Burj Nahar Customer Happiness Center*.
  • Ayal Naser Customer Happiness Center.
  • Jabel Ali Industrial Area Customer Happiness Center.
  • Discovery Gardens Customer Happiness Center.
  • Customer Happiness Center at Dubai Municipality - Al Manara Center*.
  • Customer Happiness Center at Dubai Municipality - Al Twar Center*.
  • Customer Happiness Center at General Directorate of Residency & Foreigners Affairs - Head Quarters.
  • Customer Happiness Center at General Directorate of Residency & Foreigners Affairs - Jabel Ali.
  • Al Quoz Sustainable Building*.
  • Hatta Customer Happiness Center.

Customer Happiness Center Timings

  • Average waiting and serving time for bill payment in all DEWA Customer Happiness Centers
           
             Waiting time: 1 minute 45 seconds.

             Serving time: 1 minute 45 seconds.


Notes
 
  • Payment in Customer Happiness Centers can be made by:
    • Cash Counters through the below payments types: Cash.

    • Cheque Drop Box facility is available in the above centers* (Depositor mobile and customer’s DEWA account number must be included on the reverse of the cheque).


  • By Mail: 

A/C Payee crossed cheques,* along with the remittance advice for the bill, should be posted to:

Dubai Electricity & Water Authority.

PO Box 564, Dubai.


  • Drive-Through service:

 Pay your bills from your car at the Al Wasl and Umm Ramool Customer Happiness Centers.

  • Etisalat Public Payment Machines:

 Pay your bills using Etisalat public payment machines all over the UAE (see list / map).

  • ENOC/EPPCO Service Stations

 Pay your bills at ENOC/EPPCO Service Stations in Dubai (see list / map).

  • Emirates Post Offices:

 Pay your bills at any Emirates Post Office in the UAE (see list / map).

  • BANKS ACCEPTING DEWA BILL PAYMENTS:

    • Direct Debit: At partner banks, this service automatically deducts your DEWA bill amount from your bank account every month.
    • ATM Machines: Bills can be paid at ATM machines of many banks.
    • Teller Counters: DEWA’s partner banks offer DEWA bill payments from their tellers during office hours.
    • Phone banking: This service is available from phone banking if you have a bank account.
    • Mobile Banking (Smart APP): you can pay your bill through your bank’s Smart APP.


  • Banks accepting DEWA payments from all customers (ENBD customers and non-ENBD customers):
    # Bank Name
    1 Emirates NBD

  • List of banks accepting DEWA payments from their account holders only:
    # Bank Name
    1
     Abu Dhabi Commercial Bank
    2  Ajman Bank
    3
    Commercial Bank of Dubai
    4 Dubai Bank
    5
    Emirates NBD
    6
    Emirates Islamic Bank
    7
    First Gulf Bank
    8
    Mashreq Bank
    9
    Standard Chartered Bank
    10 Sharjah Islamic Bank
    11
    Noor Bank
    12
    National Bank of Fujairah
    13
    RAK Bank
    14
    Union National Bank
    15 Citi Bank
    16 Dubai Islamic Bank
    17 United Arab Bank
    18 Abu Dhabi Islamic Bank
    19 Barclays Bank
    20 HSBC Bank- Middle East
    21 Dubai First
    22 Arab Bank
    23 Habib Bank AG Zurich
    24 National Bank of Abu Dhabi
    25 Al Hilal Bank
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