Methods of Bill Payment

What is Methods of Payment

This section provides you with an overview and details on DEWA’s range of bill methods of payment to make your life easier, and save you time and effort.

Smart App

DEWA offers a variety of smart ways in which you can pay your bill, which run on Apple iOS, Android, Blackberry OS, and Windows OS systems.

The DEWA application can be downloaded from the sites:

itunes store

Google play store

Black Berry store

Windows store

DEWA Website (ePay)

You can pay your bill online conveniently on DEWA’s safe and secure website at at no extra cost.

We accept VISA, Master Card, Diners Club, JCB card, Unionpay credit cards and AMEX.

Pay via Mobile – SMS (mPay)

You can pay your bill by sending an SMS via your mobile phone. Register at to activate this service.


You can also activate the Auto Payment feature to automatically deduct the DEWA bill amount from your credit card every month.

DEWA Customer Happiness Centers

No Customer Happiness Centres

Head Office


Future Customer Happiness Centre – (Ibn Battuta Mall – China Court)


Future Customer Happiness Centre – (Dragon Mart 2 – Ground Floor)


Future Customer Happiness Centre – (Dubai Festival City – Level 1)


Burj Nahar Customer Happiness Centre


Al Wasl Customer Happiness Centre


Customer Happiness Centre – Al Quoz Sustainable Building


Al Hudaiba Customer Happiness Centre


Ayal Nasir Customer Happiness Centre


Umm Ramool Customer Happiness Centre


Hatta Customer Happiness Centre


Customer Happiness Centre at Dubai Municipality – Al Twar Centre


Customer Happiness Centre at Dubai Municipality – Al Manara Centre

Customer Happiness Centres and Payment Locations.

By Mail

A/C Payee crossed cheques,* along with the remittance advice for the bill, should be posted to:

Dubai Electricity & Water Authority.

PO Box 564, Dubai.

Drive-Through service

Pay your bills from your car at the Al Wasl and Umm Ramool Customer Happiness Centers.

Etisalat Public Payment Machines

Pay your bills using Etisalat public payment machines all over the UAE (see list/map). 

ENOC/EPPCO Service Stations

Pay your bills at ENOC/EPPCO Service Stations in Dubai (see list/map).

Emirates Post Offices

Pay your bills at any Emirates Post Office in the UAE during official working hours Saturday to Thursday (see list / map).


    • Direct Debit: At partner banks, this service automatically deducts your DEWA bill amount from your bank account every month.
    • ATM Machines: Bills can be paid at ATM machines of many banks.
    • Teller Counters: DEWA’s partner banks offer DEWA bill payments from their tellers during office hours.
    • Phone banking: This service is available from phone banking if you have a bank account.
    • Mobile Banking (Smart APP): you can pay your bill through your bank’s Smart APP.

  • Banks accepting DEWA payments from all customers (ENBD customers and non-ENBD customers):
    # Bank Name
    1 Emirates NBD

  • List of banks accepting DEWA payments from their account holders only:
    # Bank Name
     Abu Dhabi Commercial Bank
    2  Ajman Bank
    Commercial Bank of Dubai
    4 Emirates NBD
    Emirates Islamic Bank
    First Gulf Bank
    Mashreq Bank
    Standard Chartered Bank
    Sharjah Islamic Bank
    10 Noor Bank
    National Bank of Fujairah
    RAK Bank
    Union National Bank
    Citi Bank
    15 Dubai Islamic Bank
    16 United Arab Bank
    17 Abu Dhabi Islamic Bank
    18 Barclays Bank
    19 HSBC Bank- Middle East
    20 Dubai First
    21 Arab Bank
    22 Habib Bank AG Zurich
    23 National Bank of Abu Dhabi
    24 Al Hilal Bank

Tayseer (Smart Collection Platform)

Easily pay your multiple-account bills by using a reference number, via Emirates NBD’s Cheque deposit machines.

For more details please visit Tayseer page.

Our country is blessed and so are we, living in this good land

Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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