06 Jul 2022
DEWA achieves 98.1% in Dubai Digital Authority’s Instant Happiness Index until end of June 2022
Dubai Electricity and Water Authority (DEWA) scored 98.1% in the Dubai Government’s Instant Happiness Index by Dubai Digital Authority, until end of June 2022. For the past five years, DEWA has come first among large government organisations in Dubai Digital Authority’s Instant Happiness Index. In 2021, DEWA obtained more than 665,000 customer votes on all channels, achieving 97.9%, compared to 96.3% in 2020, ranking first among all entities that adopt the Instant Happiness Index. DEWA also scored more than 90% in the Happiness Index for the Government of Dubai customers, conducted by the Dubai Government Excellence Program 2021.