Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its app, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our apps.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its apps, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

• The pages you visit (recorded by the text and graphics files that compose the page)

• DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying app performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our app or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

App Permissions:

DEWA’s app collects location data to identify nearby airports within the UAE, even when the app is closed or not in use.

DEWA uses the location data to enable the away-mode service for customers who are travelling outside the UAE and to show nearby customer happiness centres.

DEWA uses Contact permissions to share its support number with customer devices, and record audio permissions only for the Rammas chat bot speech-to-text feature.

Security of Transactions:

Please be assured that this app has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's app may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s app, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its app or loss of services, income or welfare resulting from any virus that may infect device used to access its app. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this app and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.