Dubai Electricity & Water Authority (DEWA) - Official Website

As part of its continual outstanding efforts to best serve its customers, Dubai Electricity and Water Authority announced the launching of a new e-service using Apple iPhonesystems. The new e-service, which is counted as the first of its kind among Dubai governmental departments, is intended to well serve DEWA’s customers in different ways, such as saving their time and efforts, introducing its services to them and facilitating their transactions with DEWA. The first application that will be launched, which was fully developed by the IT working team at DEWA and is compatible with Apple iPhone systems, is considered as a new service to be added to DEWA series of electronic services. This was announced during the press conference held by DEWA, in its headquarters in Eastern Zabeel in Dubai. The conference was attended by HE Saeed Mohammed Al Tayer, MD and CEO - DEWA, several EVPs and senior staff of DEWA. In this context, HE Saeed Al Tayer, MD and CEO, stated that: At the top of our priorities, in order to best serve our customers, DEWA has set a strategy to attract the latest best technologies and solutions, introducing the same in its various e-Processes and continuously develop them in line with the latest best e-programs and solutions available in the international market. MD and CEO added that, the iPhone modern applications, will target large section of DEWA customers, and will also provide a quick and easy mean to benefit from the services provided by DEWA. The applications will include many services, including: finding the geographic locations of DEWA customer service offices, the information related to offices, such as phone numbers, working hours for each center and the ability to save and send the communication data in a Business Card format. The new application will also allow different options for communication with DEWA, i.e. by telephone,sending e-mails or by visiting DEWA website www.dewa.gov.ae. HE Saeed M Al Tayer, mentioned that by using the applications in Apple iPhone, DEWA customers will be able to send their comments, suggestions and proposals, enclosing a photograph with the geographic directions of the location, they can also enquire about the bills of the services provided by DEWA, such as Electricity and Water bills, drainage (in favor of Dubai Municipality) and housing fees (DM also) thru mPay, provided in cooperation with Dubai E-government. Engineer Marwan Bin Haider - Vice President - -Chief Information Officer -DEWA stated: The Information Technology work team, has spent considerable efforts to enable customers to receive latest news, services and information related to DEWA through the transfer of DEWA news and achievements and publications of the latest services, reveal its latest events with a chance to see the educational video shots to enhance the society awareness with regard to rationalization of electricity and water consumption. DEWA customers, soon within the few coming weeks after the launching of the new e-service, will be able to download these applications for free from Apple stores. Customers will be notified by DEWA thereof, via e-mails and SMS. This new service is considered as part of DEWA’s strategy which aims to give its customers the opportunity to benefit from its various services. Bin Haider added. It is noteworthy that, the e-Service will be provided in conjunction with continued use of regular payment channels, through DEWA offices from: 7:30 a.m. to 8:00 p.m., except for Fridays, through EPPCO and ENOC petrol stations, Emirates Post offices, Etisalat and banks payment machines, mpay, and thru DEWA website www.dewa.gov.ae.