Dubai Electricity & Water Authority (DEWA) - Easy Payment Options

Dubai Electricity and Water Authority (DEWA) is actively contributing to the social, economic, and environmental development of the Emirate by offering uninterrupted and stable supply of water and electricity, led by its vision to become a sustainable world-class utility, and as part of its efforts to achieve Dubai’s sustainable growth. Aiming at taking the quality and speed of its services to the next level, and in line with its values and strategy to serve as a customer-oriented organisation, DEWA places the highest emphasis on customer satisfaction, and consistently seeks to meet customer needs by working on innovative ways to elevate service levels based on the highest standards of efficiency and reliability. DEWA closely monitors the latest international developments in customer service, to further improve its services. DEWA has launched several initiatives and campaigns and adopted the most advanced technological solutions to complete all customer-related transactions. This has also enabled DEWA to be in line with the Dubai government’s focus on adopting the latest technology-driven services, achieve a breakthrough in e-services to satisfy its partners and customers, and fulfil Dubai’s vision of scaling up the quality and speed of the services of its government departments. To make its transactions much easier, DEWA has launched its newest customer eServices through its website, and through smart phones and devices, which made it the first government body in the UAE to develop applications for all leading smart phones and devices. DEWA’s applications include several services and features that enable customers to keep update with DEWA’s news, learn more about its latest activities, watch the video gallery, use the bill enquiry and electronic payment service (ePay and mPay services), send photos and comments to the customer service centre, learn about the working hours of the customer service offices, and locate the nearest payment centre using Google Maps. “Adopting a balanced and effective electronic infrastructure is part of DEWA’s strategy of promoting the process of electronic transformation initiated by Dubai Government. DEWA has made it a top priority to embrace the latest technological advances and introduce them to our electronic transactions, so they complement the goals set by Dubai’s strategic plan to achieve sustainable development. These technologies and solutions provide comfort and speed, enabling our customers to benefit from the services we offer. Besides, they reduce operational costs, which will have a positive impact on DEWA’s way of doing business, and the speed and efficiency of the services we offer,” said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA. “We took the initiative of introducing the latest services and smart solutions to suit our customers’ needs and meet their demands in a proper and quick manner. DEWA’s addition of smart services and solutions reflects the harmony between its strategy and that of the Government of Dubai in the field of adopting modern technology, which reinforces Dubai’s international position. DEWA is committed to offering the best and fastest services in the most secure way. We always ensure that out smart services and solutions conform to the highest safety standards,” said Marwan Bin Haider, Vice President of IT and CIO at DEWA. “We promoted these through several campaigns to introduce the customers to DEWA’s suite of solutions that are consistent with their changing needs. This raises the level of awareness on the importance of using these different smart services and solutions, which further contributes to making them available to customers at all times,” added Bin Haider. The ‘Hadhreen – At Your Service’ initiative, launched by DEWA in January, achieved great success in terms of enhancing the level of services, and speeding up the transactions of DEWA’s partners and customers including from residential, commercial, industrial, and government sectors. The initiative aims to promote DEWA’s world-class online services, and highlights the easy access for customers to DEWA’s customer service centres and customer care centres. Under Hadhreen, customers have the convenient option of benefiting from e-Services, mobile services, GreenBill, the ease of paying bills through 17 different channels, and redressing complaints, if any. The initiative underlines DEWA’s commitment to the community, environment and sustainable development. DEWA’s different methods of payment include ePay through its website, mPay through mobile phones, the customer service centres, Etisalat automatic payment machines, EPPCO and ENOC petrol stations, ATMs of several banks, phone banking, as well as smart mobile phone applications such as iPhone, iPad, Android, Windows Phone 7, BlackBerry, BlackBerry Playbook, Blackberry 10, Windows Phone 8, Windows 8 application, and Samsung Smart TV as proof of DEWA’s efforts to facilitate the methods of completing transactions and saving time and effort for its customers, which prompted DEWA to adopt the latest technologies in this field and constantly enhance its services. DEWA encourages its customers to use its eServices to save time and effort, and contribute to the strategy of the complete electronic transformation of the Dubai Government services so that the UAE becomes one of the leading countries in this field.