DEWA Honours Distinguished Customer Service Staff

Dubai Electricity and Water Authority (DEWA) has honoured its customer-service staff who excelled in 2013 and the first half of 2014, and Innovative Employee winners from the Ibdaa initiative. The event is part of DEWA’s strategy to empower its staff, motivate them to do their best, and further enhance customer service standards. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Dr. Yousef Al Akraf, Executive Vice President of Business Support and Human Resources, honoured the staff at DEWA’s headquarters in Zabeel East, which was attended by DEWA staff. “DEWA’s strategy places customer service as a top priority. Today, we are honouring customer-service staff who did their best in serving DEWA customers with high proficiency. Their dedicated efforts led to DEWA achieving first place among large government departments in the Dubai Government Excellence Award. DEWA achieved a 94.3% customer satisfaction rate, a record high on a global level. Front-desk service provision time at DEWA is only 4:30 minutes,” said Al Tayer. “Today, we honour distinguished customer-service staff. We are confident their tireless efforts and commitment to excellence will serve as a model for their colleagues, as well as customer service staff in other government and private organisations. We are also honouring winners of the Ibdaa initiative in line with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to support creativity and recognise creative people. This complements DEWA’s goal to encourage creative and innovative staff in the work environment to further enhance job satisfaction and service efficiency,” added Al Tayer. “DEWA places great importance to honouring its distinguished staff to motivate them to achieve more, and encourage others to follow their steps. DEWA provides the ideal environment for creativity and excellence, to enhance our work and provide excellent and innovative world-class services for customers and partners,” said Al Akraf. The Ibdaa initiative winners in the Innovative Employee category are Lalla Drissi and Muhammad Waheed. The customer’s service employees for the 4th quarter 2013 were: Waheeda AlHosani (Best Cashier), Asma Abdolaziz (Best Cash Supervisor), Moza Mohammad (Best Frontline Staff), Wadha Abdulla (Best Frontline Supervisor), Hamda Al Muhairbi (Best Customer Care Agent), and Haifa Abbas (Best Customer Care Supervisor). The winners for Q1 of 2014 were: Alia AlMazrooei (Best Cashier), Osama Kakeh (Best Cash Supervisor), Abdollah Qishmi (Best Frontline Staff), Saleh Al Ali (Best Frontline Supervisor), Rashid Anowar (Best Customer Care Agent), and Muhammad Jamil (Best Customer Care Supervisor). The winners for Q2 of 2014 were: Alya AlShehhi (Best Cashier), Omar Ali (Best Cash Supervisor), Ahmed Farag (Best Frontline Staff), Mariam Al Ali (Best Frontline Supervisor), Muhammad Arsalan (Best Customer Care Agent), and Khawja Mateen (Best Customer Care Supervisor). Customer service staff who were honoured for 2013 were: Noora Masood (Best Cashier), Hamda Abdulla (Best Cash Supervisor), Fatima Al Hammadi (Best Frontline staff), Ahmed Elsayed (Best Frontline Supervisor), Karima Bendaoude (Best Customer Care Agent) and Wael Hamam (Best Customer Care Supervisor).